Trevor Ward
Tryon,USA
Summary
CCNA-certified Information Technology Associate and Graphic Designer with over 25 years of experience as a Computer Support Technician and more than 5 years of specialized expertise in Network Administration. Proven ability to manage complex technology systems while ensuring robust network security and optimal performance. Skilled in delivering innovative design solutions that enhance user experience and drive business objectives. Committed to leveraging technical skills and creative insights to contribute effectively in dynamic environments.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Network Administrator
Contracted by Wachter Technology Solutions
01.2024 - 04.2025
- Manage configuration and maintenance of routers, switches, and firewalls across diverse environments.
- Level 2 Network Engineering.
- Configure and maintained network infrastructure to support organizational operations.
- Monitor network performance, identifying and resolving issues to minimize downtime.
- Develope and maintained IT infrastructure to support business operations.
- Streamline troubleshooting processes, enhancing response time to technical issues.
Artist Liaison/Graphic Designer
Fiber Art Division of Pure Country Weavers
03.2022 - 12.2023
- Worked closely with artists to develop two-dimensional designs for woven fabrics and textile products.
- Offered graphic design support and color recommendations to effectively translate art into woven tapestries.
- Cultivated relationships with artists to enhance collaboration and project outcomes.
- Coordinated logistics for art exhibitions, ensuring seamless execution of events.
- Developed and maintained communication channels between artists and production teams.
Network Field Technician
Contracted by Wachter Technology Solutions
02.2018 - 03.2022
- Lead the setup, management, and troubleshooting of critical technology systems that empower a business's computer and software networks.
- I installed, configured, validated, and troubleshooted critical network infrastructure components, including routers, switches, firewalls, power distribution units, and access points. This process ensured optimal performance and security throughout the entire network.
- Ensured seamless endpoint configurations and connections for vital devices such as workstations, printers, telephones, POS systems, PoE, and security devices.
- Enhanced operational efficiency and safeguarded the integrity of the network infrastructure.
- Implemented system upgrades, improving network performance and reliability.
- Collaborated with cross-functional teams to drive technology integration projects.
- Provided training and mentorship for junior staff on software tools and best practices.
Customer Service Representative/Technical Support Technician/Designer
Ward Financial Services
01.2000 - 03.2016
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction.
- Developed strong relationships with key clients through regular communication and personalized support.
- Designed advertising materials (flyers, brochures, pamphlets) for financial planning seminars.
- Created PowerPoint presentations used for business development.
- Set up, tested, and configured networks, desktops, laptops, and printers.
- Performed diagnostic tests and repaired malfunctioning hardware and software.
- Resolved technical issues for clients in person, on the phone, and through e-mail.
- Installed motherboards, processors, RAM, and graphics cards.
- Organized files, developed spreadsheets, faxed reports, and scanned documents.
- Designed, implemented, and maintained company databases.
Education
Bachelor of Arts - Social Science with Education Concentration
Ashford University
San Diego, CA12.2013
Associate of Arts - Commercial Art/Graphic Design
Tampa Technical Institute
Tampa, FL12.2000
Skills
- Network troubleshooting
- System administration
- Technical support
- Network systems installation
- Customer support
- Hardware and software monitoring
- Router configuration
- Wireless networking
- Network security
- Server management
- Firewall management
- IP addressing
- Network security management
- Virtualization technologies
- Network repairs and maintenance
- VoIP systems
- Network performance monitoring
- Switch configuration
- IP addressing and subnetting
- Cisco router and switch security
- Network firewall management
- PC diagnostics
- System updates
- Team collaboration
Certification
- CCNA
- CCNA Wireless
- CCNA Routing & Switching
Languages
English
Timeline
Network Administrator
Contracted by Wachter Technology Solutions
01.2024 - 04.2025
Artist Liaison/Graphic Designer
Fiber Art Division of Pure Country Weavers
03.2022 - 12.2023
Network Field Technician
Contracted by Wachter Technology Solutions
02.2018 - 03.2022
Customer Service Representative/Technical Support Technician/Designer
Ward Financial Services
01.2000 - 03.2016
Associate of Arts - Commercial Art/Graphic Design
Tampa Technical Institute
Bachelor of Arts - Social Science with Education Concentration
Ashford University