Trevor White

• Optimized application performance through caching mechanisms and query techniques.
• Managed SQL Server databases to ensure reliability and optimal performance.
• Developed automation scripts that reduced time spent on repetitive tasks.
• Resolved technical issues related to programming languages and operating systems.
• Deployed software updates to ensure cross-platform system compatibility.
• Collaborated with teams to identify automation opportunities and streamline processes.
• Created user-friendly forms for efficient data entry and reporting tasks.
• Designed custom databases to enhance data management efficiency.

Supervisor: Denise Volmer Phone Number: 816-251-2720

Employer: Brillient Address: 1893 Metro Center Dr Ste 210, Reston, VA 20190

• Assisted customers with various types of technical
  issues via email, live chat, telephone and face to
  face interactions.
• Supported customers with online access and
  account issues.
• Provided technical support to customers by
  identifying causes of problems, researching and
  offering effective solutions.
• Assisted customers with instructional support and
  troubleshooting.
• Verified accuracy and sorted information to prepare
  source data for computer entry.
• Verbal and written communication with with Government
  IT/Contractor IT for Facilities, supply and staff for
  applicable hardware/software replacements, repairs
  and equipment moves.
• Escalated failures to system and application
  programming staff for remediation.

Supervisor: Dan Gonzales Phone Number: 816-251-2200

Employer: PAE/Amentum Address: Amentum(4800 Westfields Blvd
Suite #400 Chantilly, VA 20151) PAE(7799 Leesburg Pike Ste 300N, Falls Church, VA 22043)

• Handled all incoming and outgoing packages that
  come to the facility properly and securely.
• Handling materials securely between buildings and
  other general clerical duties regarding files.
• picked products from designated locations using
  various tools and transferred to appropriate areas
  for further processing.
• reviewed packing slips and other documentation to
  properly box requested items for shipment.
• Checking packages via X-Ray to inspect for suspicious contents.

Supervisor: Cody Plante Phone Number: 913-214-5761

Employer: Vets United/Heitech Address: Heitech (8400 Corporate Drive Suite 500 Landover, MD 20785, US) Vets United

• General File operations and clerical duties.
• Generated regular reports.
• Supported office clerical functions using word
  processing and other software, email and office
  machines.
• Locate and Investigate missing files