Trevoyce Woodson
Dallas,TX
Summary
Accomplished, self-directed, and highly motivated business professional with extensive experience in diverse industry sectors, including financial services, state government, and government contracts. Proven critical thinker with exceptional analytical, planning, and execution skills to deliver effective customer-focused solutions. Recognized among peers for resourcefulness, integrity, and a commitment to excellence. Expert in leveraging cross-functional collaboration to formulate tailored solutions for various challenges. Through a unique combination of collaboration, caring communication, forward thinking, and passion, assists individuals in connecting with their true selves and creating lives filled with happiness, success, and freedom.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Azure Cloud Engineer
Microsoft
08.2023 - Current
- Performs complex product troubleshooting and remediation when needed
- Works alongside the development teams to drive incident resolution for configuration, code, or other service deficiencies impacting customers
- Analyzes patterns of problems and identifies workflows to optimize support engineering delivery for a team or region level
- Perform Administrator functions such as user management, profile configuration, data management, etc
- Collaborates on cross-team and cross-product technical issues by working with resources from other groups including support engineering groups, product groups, services team, and account team as needed to resolve complex customer issues
- Implemented several process changes to measure customer satisfaction as well as improve operation and team efficiencies
- Implements end-to-end readiness programs (e.g., mentoring, leading triages, content creation, brown bag sessions, blogs, quality assurance checks, writes technical articles) and contributes to the content and readiness strategy
- Mentors Technical Support Engineers or members from other teams outside of Customer Service and Support (CSS)
- Develops expertise level competence on support topics
- Azure administration focuses on migration, visualization, and networking/security
- Consult with engineering teams on major architectural designs for product roadmaps to ensure consistency, security, maintainability, and flexibility with respect to overall system, technical, and product architectures
- Responsible for driving the overall design and architecture standards for the Client’s cloud environments
- Monitoring and troubleshooting servers, network, operating system and proprietary software issues
- Tracking Service Level Agreements (SLA) compliance as per contracts
- Tracking and documenting daily work tasks and issues and communicating them with the rest of the team
- Knowledge of basic TCP/IP and other Internet protocols as well as experience with tools such as Ping, Traceroute, NS Lookup, DIG, MTR, Netstat, Netsh, etc.
Senior Azure Active Directory Engineer
Exeter Finance
12.2022 - 08.2023
- Expertise in implementing secure authentication methods, including multi-factor authentication (MFA) and federated identity management
- Proficient in designing and implementing IAM integrations with various systems and applications, ensuring seamless access and compliance across the organization
- Excellent problem-solving and analytical skills, with the ability to identify risks, assess controls, and develop strategies to mitigate security vulnerabilities
- Conduct enterprise level configuration, administration, customization, and maintenance of a large Okta platform services environments
- Implemented RBAC and ABAC models, defining roles, permissions, and entitlements based on business needs and security requirements
- Collaborated with cross-functional teams to define and implement secure authentication mechanisms, including multi-factor authentication and federated identity management
- Experience with Azure Active Directory Identity Management, Single-Sign-On (SSO), Office 365 Enterprise Application, Azure AD Connect
- Implemented Ansible for infrastructure automation, reducing manual effort and improving deployment speed
- Integrated Ansible with CI/CD pipelines to automate application deployments and environment setup
- In-depth knowledge and hands-on experience with Microsoft Suite of Products (MS Team, OneDrive, SharePoint, One Note, etc.)
- Problem-solving and solutioning is a significant aspect of this role
- Being comfortable with managing an MSP (Managed Services Provider) with an understanding that they (Candidate) would be POC and first line of defense on issue resolutions
- Comfortable working and thriving in a true virtual setting
- Managed the deployment of Virtual Instances in Azure using ARM which includes managing IAM, Virtual Network and Network Security Groups
- Solid understanding of IAM software and technologies (i.e
- ADS, Azure AD/Entra, SSO, LDAP, Federation/SAML, OAuth, MFA, Cyberark, Crowdstrike Identity, etc)
- Implemented and managed the company's IAM infrastructure, including user provisioning, access controls, and directory services
- Worked closely with application and system teams to integrate IAM solutions and ensure proper access controls and authentication mechanisms
- Developed IAM workflows and automation (Terraform or PowerShell) scripts to streamline user onboarding, offboarding, and access request processes
- Experience with on-premises Infrastructure migration to Azure
- Experience on Terraform/PowerShell scripts to automate the Azure cloud system creation including end-to-end infrastructure, VMs, storage, Azure firewall rules, and routes
- Experience with IAM tools such as Active Directory, Azure Active Directory, Okta, SAML, and Ping Identity
- Responsible for email configuration engineering, management, and support of global email services with careful regard to availability, connectivity, performance, and security
- Responsible for 3rd level design involving multiple messaging technologies (including Exchange 2010, Exchange 2016, and Exchange Online)
- Participate and oversee efforts in audits related to global email services and Exchange infrastructure
- Manage the entire lifecycle of our APIs, from design and development to deployment and maintenance
- Collaborate with development teams to design and implement APIs that meet business needs
- Work with other teams, such as operations and security, to ensure the scalability and security of our API platform
- Monitor API performance and make recommendations for improvements
- Manage versioning and documentation of APIs.
Azure Cloud Architect
Kubota Corporation
05.2022 - 11.2022
- Proven experience dealing with large scale data architecture, operational architecture, and or network architecture
- Designs components of a service delivery system that defines tools, hardware, processes, role assignments, dependencies, and documentation, resulting in a complete system that supports service delivery and meets key performance indicator (KPIs)
- Design, write and deliver software to improve the availability, scalability, latency, and efficiency of Microsoft’s Identity services
- Designs process or technology solutions that identify and resolve platform, system, deployment, and environmental issues prior to production release, and ensure an on-time release and measurable improvements against KPIs
- Influence and create new designs, architectures, standards, and methods for large-scale distributed systems
- Communicates data and information among stakeholders and applies advanced diagnostic expertise during service issues to restore service with minimal disruption to the customer and business
- Collaborates with Development, Test and PM counterparts to translate customer, business, and technical requirements into components of a service architecture and operability and customer scenarios that meet compliance standards and KPIs such as quality, cost, and customer expectation
- Implementing access reviews and privileged identity management (PIM)
- Configuring and managing federated SaaS applications using SAML and OIDC
- Ensuring we have accurate logging for audit and compliance, so we can adhere to relevant regulations and standards (e.g
- GDPR, HIPAA) and detect anomalies
- Understanding of Entra ID architecture, its differences from Active Directory and how to maintain the two Identity services whilst ensuring they stay in sync
- Experience with Okta
- Familiar with SAML/OIDC authentication protocols
- Familiar with SCIM
- Knowledge of Azure tenants, subscriptions, and directories
- Knowledge of seamless single sign-on (SSO) and Pass-through Authentication
- Authority in Entra ID roles and privileges
- Authority in maintaining Active Directory, including restoration and recovery of the service
- Understanding of Networking concepts, routing, subnets standard ports, and how changes at the network layer can affect Active Directory
- Expert in configuration and integration of Active Directory into DNS
- Familiarity with System Hardening including CIS benchmarks, how Group Policy can be used to enable hardening
- Expert in Group Policy, inheritance, precedence, and how these can be utilized to customize our environment and their equivalent Compliance policies in Entra ID
- Authoritative in server hardware including SANs and hypervisors, how to build, manage and maintain using code
- Automated infrastructure deployment and configuration using ARM templates, PowerShell, and Terraform, resulting in increased efficiency and reduced deployment time.
Azure Cloud Engineer
Microsoft
04.2021 - 05.2022
- Perform Level 3 cloud services support
- Provide troubleshooting steps and operational documentation to Level 1/2 support team
- Produce and maintain detailed architectural and operations documentation for cloud processes and procedures
- Analyze technical needs, document requirements, and design technical solutions for Azure environment
- In-depth knowledge and hands-on experience with Microsoft Suite of Products (MS Team, OneDrive, SharePoint, One Note, etc.)
- Problem-solving and solutioning is a significant aspect of this role
- Comfortable working and thriving in a true virtual setting
- Experience in setting up CICD pipelines integrating various tools with Jenkins to build and run terraform jobs to create infrastructure
- Evaluate, test and install critical updates on a regular basis
- Conduct enterprise-wide, ongoing risk analysis in tandem with compliance and internal
- Integrate solutions into existing infrastructure, consult on development projects, help deploy solutions that meet business and technical requirements
- Knowledge of the Microsoft 365 Cloud ecosystems, incl
- Services and technologies such as Azure, Exchange Online Protection, M365 Admin Center
- Review current technologies, tools, and services and make recommendations for their use based on security/compliance, financial, and operational criteria
- Contribute to providing audit proof of operations when needed
- Solid understanding of IAM software and technologies (i.e
- ADS, Azure AD/Entra, SSO, LDAP, Federation/SAML, OAuth, MFA, Cyberark, Crowdstrike Identity, etc)
- Strong working experience with Windows server administration and related processes such as patching, software distribution, and capacity/performance planning
- Strong working experience with Active Directory, conditional access, MFA, Azure AD
- Experience with cloud-based networking architecture in Azure including virtual network, express route, and VPN.
Cloud Systems Architect
Talus Pay
05.2019 - 04.2021
- Develop, document, maintain, and continuously improve Directory Support Services in accordance with defined Policies
- Responsible for email configuration engineering, management, and support of global email services with careful regard to availability, connectivity, performance, and security
- Responsible for 3rd level design involving multiple messaging technologies (including Exchange 2010, Exchange 2016, and Exchange Online)
- Participate and oversee efforts in audits related to global email services and Exchange infrastructure
- Manage cloud migration while using scripting language (Terraform, PowerShell) using Azure migrate, Backup and Recovery, Disaster recovery, Cloud Security
- Proactively execute Enterprise-level administration & documentation of Windows Server (2008/2012/2016) and AD functions
- Azure Migration of servers and domain controllers
- Manage the entire lifecycle of our APIs, from design and development to deployment and maintenance
- Collaborate with development teams to design and implement APIs that meet business needs
- Work with other teams, such as operations and security, to ensure the scalability and security of our API platform
- Solid understanding of IAM software and technologies (i.e
- ADS, Azure AD/Entra, SSO, LDAP, Federation/SAML, OAuth, MFA, Cyberark, Crowdstrike Identity, etc)
- In-depth knowledge and hands-on experience with Microsoft Suite of Products (MS Team, OneDrive, SharePoint, One Note, etc.)
- Problem-solving and solutioning is a significant aspect of this role
- Being comfortable with managing an MSP (Managed Services Provider) with an understanding that they (Candidate) would be POC and first line of defense on issue resolutions
- Comfortable working and thriving in a true virtual setting
- Monitor API performance and make recommendations for improvements
- Manage versioning and documentation of APIs
- Support a multi-site Microsoft Exchange 2010/2013 environment and O365
- Support Cloud Solutions utilizing Microsoft Azure and Office 365 and conduct enterprise-wide, ongoing risk analysis in tandem with compliance and internal
- Perform Administrator functions such as user management, profile configuration, data management, etc
- Created a workflow using technologies such as GIT/SSH to develop multi-programmer
- Managed windows servers which included Active Directory maintenance and support
- Conducted regular system and network monitoring, performed troubleshooting, and resolved infrastructure-related issues to minimize downtime
- Implemented backup and disaster recovery strategies to protect critical infrastructure components and data
- Installed, configured, and managed network infrastructure components, such as routers, switches, firewalls, VPNs, and load balancers
- Managed and maintained virtualized environments, including VMware, Hyper-V, or XenServer, ensuring high availability and optimal performance
- Designed and implemented scalable and resilient infrastructure solutions to support business applications and services
- Migrated on-premises workloads to the cloud, leveraging AWS/Azure/GCP services and ensuring seamless integration with existing infrastructure.
Infrastructure Engineer
Microsoft
02.2018 - 05.2019
- Provide high-quality solutions to stakeholders and customers by deploying, installing, upgrading, troubleshooting, and servicing hardware/software
- Review analysis of problematic software applications to improve performance, address bugs, design issues, and code maintainability
- Manage Active Directory services on Microsoft Windows Server 2012 R2 and 2016
- Support a multi-site Microsoft Exchange 2010/2013 environment and O365
- Support Cloud Solutions utilizing Microsoft Azure and Office 365
- Assisting with quality assurance on SFMC-develop websites and emails, while providing support to the front-end development team
- Perform Administrator functions such as user management, profile configuration, data management, etc
- Implemented several process changes in order to measure customer satisfaction as well as improve operation and team efficiencies
- Solid understanding of IAM software and technologies (i.e
- ADS, Azure AD/Entra, SSO, LDAP, Federation/SAML, OAuth, MFA, Cyberark, Crowdstrike Identity, etc)
- Successful with monitoring and troubleshooting server, network, operating system, and proprietary software issues
- Azure administration focusing on migration, visualization, and networking/security
- Experience with networking protocols (TCP/IP), http proxy (Fiddler, Procmon, etc.), and network packet analysis
- Responsible to evaluate and analyze complex malicious code using tools, including debuggers, virtual machines, and network sniffers
- Monitoring and troubleshooting server, network, operating system, and proprietary software issues
- Tracking Service Level Agreements (SLA) compliance as per contracts
- Tracking and documenting daily work tasks and issues and communicating them with the rest of the team
- Knowledge of basic TCP/IP and other Internet protocols as well as experience with tools such as Ping, Traceroute, NS Lookup, DIG, MTR, Netstat, Netsh, etc.
Infrastructure Engineer
Santander Consumer USA
10.2013 - 02.2018
- Set up and install databases, including test, development, and production environments
- Develop and enforce cloud architecture best practices to ensure reliability, scalability, and cost-efficiency of the cloud environment
- Oversee the migration of on-premises systems and applications to the cloud while minimizing disruption and ensuring continuity of service
- Collaborate with Engineering, DevOps, and software development teams to integrate cloud solutions with CI/CD pipelines, facilitating streamlined deployment and infrastructure automation
- Manage cloud security policies, access controls, and compliance standards to protect sensitive data and adhere to regulatory requirements
- Monitor cloud environments to identify performance issues, resource optimization opportunities, and potential security vulnerabilities
- Mentor and guide junior cloud engineers, fostering an environment of continuous learning and growth
- Stay up to date with emerging cloud technologies and best practices to recommend tools and strategies that improve cloud adoption and management
- Provide cross-functional teams and stakeholder’s support
- Strong understanding of networking concepts such as load balancing, firewall policies, Security, Cache, Key Vault, Service Bus, ASR, Networking, Storage, VPNs, etc
- Hands-on experience in designing container-based solutions using Azure Kubernetes Service (AKS) or other container orchestration tools
- Security Architecture (Identity Management IAM, OAuth / OIDC, etc.)
- Cloud Architecture, Technology, and Services (Azure and AWS)
- Develop and maintain infrastructure-as-code (IaC) using tools like ARM templates or Azure DevOps
- Experience with monitoring and logging tools such as Azure Monitor, Log Analytics, and Application Insights.
Support Engineer
American International Group
09.2012 - 02.2013
- Conducts system analysis, configuration management, and develops improvements for system software performance, availability, and reliability
- Working knowledge of VMWARE ESX, vSphere
- Ability to deploy information of machines with tools like SCCM
- Demonstrated ability to lead, manage, build, and deliver customer and partner business results thru an engineering or professional services team
- Strong relationship building skills to create, reinforce, motivate, and guide customers and partners Collaboration: exceptional collaborator on complex multi-faceted programs across multiple groups with varying priorities
- Escalation point for Service Desk for server and DB related issues
- Installation and maintenance of all test environments environment components include Solaris, Linux
- Performs incident resolution, problem determination, and root cause analysis in accordance with Service Level Agreements
- Solid understanding of IAM software and technologies (i.e
- ADS, Azure AD/Entra, SSO, LDAP, Federation/SAML, OAuth, MFA, Cyberark, Crowdstrike Identity, etc)
- Basic Knowledge of system applications such as DNS, Radius, and NTP
- Basic knowledge of the OSI model, switching, and internet routing technologies
- Experience of diagnosing network and service issues, following them through to resolution
- Windows Server Operating System knowledge which includes understanding of NTFS/Share Permissions, File Sharing, Performance Monitoring, Event logging, Task Manager, Windows Firewall, User and Group Management
- Good communication skills, working in teams and as an individual contributor
- Ability to work autonomously without close supervision or assistance
- Basic knowledge of the OSI model, switching, and internet routing technologies
- Basic understanding of network monitoring concepts and management tools
- Experience with scripting such as SQL and PHP
- Hands-on administration experience on Windows 2003/2008 Server, Domains, Active Directory, FTP, DNS, and DHCP.
Senior Mechanical Engineer
US Navy
07.2004 - 07.2012
- Prepare technical reports for use by engineering
- Investigate and observe tests on machinery and equipment for compliance with standards
- Determine conditions under which tests are to be conducted, as well as sequences and phases of test operations
- Evaluate operation of marine equipment during acceptance testing and cruises
- Maintain records of engineering department activities, including expense records and details of equipment maintenance and repairs
- Perform monitoring activities to ensure that ships comply with international regulations and standards for life-saving equipment and pollution preventatives
- Check, test, and maintain automatic controls and alarm systems
- Supervise other engineers and crewmembers and train them for routine and emergency duties
- Schedule machine overhauls and the servicing of electrical, heating, ventilation, refrigeration, water, and sewage systems
- Advanced experience working with Eaton Switch Gear equipment, ASCO ATS gear, Square D and Eaton breakers, Trane Centravac Chiller systems, Trane air handlers, MGE UPS systems, Liebert CRAC units, DC power systems, and Caterpillar generators.
Education
Computer Technology/Computer Systems Technology -
Asher college
Associate's degree, Computer Engineering -
ITT Technical Institute-Arlington
security+ CEH CND -
LeaderQuest Dallas
Skills
- VMware
- Firewalls
- Security Management
- Network Security
- Microsoft Servers
- Group Policy
- Azure Active Directory
- ARM Architecture
- Terraform
- Kubernetes
- TCP/IP protocol
Certification
- Network +
- A+
- Linux
- Configuring and Operating a Hybrid Cloud with Microsoft Azure Stack - Microsoft
- Implementing Microsoft Azure Infrastructure Solutions - Microsoft
- Microsoft Technology Associate: Windows Server Administration Fundamentals (MTA) - Microsoft
- Installation, Storage, and Compute with Windows Server 2016 - Microsoft
- Microsoft Certified Systems Engineer (MCSE) - Microsoft
- Microsoft Server Virtualization with Windows Server Hyper-V and System Center - Microsoft
- Developing Microsoft Azure Solutions - Microsoft
- Microsoft Certified Systems Administrator: Data Engineering with Azure Microsoft
- Microsoft Certified Technology Specialist: Windows Server 2008 Active Directory Configuration - Microsoft
- Microsoft Certified Solutions Associate: Azure - Microsoft
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Advanced (C1)
Timeline
Azure Cloud Engineer
Microsoft
08.2023 - Current
Senior Azure Active Directory Engineer
Exeter Finance
12.2022 - 08.2023
Azure Cloud Architect
Kubota Corporation
05.2022 - 11.2022
Azure Cloud Engineer
Microsoft
04.2021 - 05.2022
Cloud Systems Architect
Talus Pay
05.2019 - 04.2021
Infrastructure Engineer
Microsoft
02.2018 - 05.2019
Infrastructure Engineer
Santander Consumer USA
10.2013 - 02.2018
Support Engineer
American International Group
09.2012 - 02.2013
Senior Mechanical Engineer
US Navy
07.2004 - 07.2012
Computer Technology/Computer Systems Technology -
Asher college
Associate's degree, Computer Engineering -
ITT Technical Institute-Arlington
security+ CEH CND -
LeaderQuest Dallas