Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager

Trey Crosland

3rd Year Student At Rochester Institute Of Technology
Brooklyn,NY

Summary

Ambitious Information Technology student currently completing a degree in Computer and Information Technology, pursuing real-world experience to develop acquired skills. Offering strong understanding of technology, device configuration, and operating system specifications. Eager to learn new processes, programs and procedures to maximize contributions to user, team and business success. Expert at performing IT troubleshooting and resolution projects. Thorough monitoring of equipment and application performance to meet organizational performance thresholds. Resourceful tracking of industry technology trends. Client-focused Technical Sales Representative offering top-notch solutions to customers. A driven professional with the understanding that great service results in lasting client relationships.

Overview

1
1
year of professional experience
2
2
years of post-secondary education

Work History

Technology Advisor

Tesla
Brooklyn, NY
05.2022 - Current
  • Aided problem resolution measures and suggested patches and hardware, software and network troubleshooting alternatives.
  • Branded products through effective salesmanship and maintained long-term relationships with clients.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
  • Provided extensive guidance on Agile scrum processes and methodologies to highly effective teams with goals of improving quality and productivity.

IT Service Desk

Rochester Institute Of Technology, RIT
Rochester, NY, CT
08.2022 - 01.2023
  • Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
  • Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
  • Identified system hardware, network infrastructure and connectivity issues that prevented execution of user-initiated tasks.

Student Intern

VEX Robotics Competition
Atlanta, GA
10.2019 - 10.2019
  • Utilized group and hands-on learning experiences for proficient teacher evaluation score.
  • Provided one-on-one attention to students, while maintaining overall focus on entire group.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.

Summer Intern

Microsoft
Atlanta, GA
06.2017 - 07.2017
  • Patiently walked individuals through basic troubleshooting tasks.
  • Trained and developed students' skills in word-processing, spreadsheet and database programs.
  • Analyzed and advised clients on computing requirements for specific software.

Education

Bachelor of Science - Computer And Information Technology

Rochester Institute of Technology
Rochester, NY
08.2020 - Current

Skills

    Teamwork and Collaboration

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Timeline

IT Service Desk

Rochester Institute Of Technology, RIT
08.2022 - 01.2023

Technology Advisor

Tesla
05.2022 - Current

Bachelor of Science - Computer And Information Technology

Rochester Institute of Technology
08.2020 - Current

Student Intern

VEX Robotics Competition
10.2019 - 10.2019

Summer Intern

Microsoft
06.2017 - 07.2017

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Trey Crosland3rd Year Student At Rochester Institute Of Technology