Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

Trey Crosland

Information Technology Infrastructure Specialist
Brooklyn,NY

Summary

Ambitious Information Technology major, driven by the desire to apply academic and career knowledge in practical settings. Possessing a grasp of technology fundamentals, including device configurations and operations system specifications, committed to continuous learning and adapting to emerging processes, programs, and procedures. Keenly attuned to industry trends, dedicated to staying ahead of the curve and leveraging evolving technologies to enhance user experiences , bolster team productivity, and drive business success. With a steadfast belief in the power of exceptional service to foster relationships, poised to make meaningful contributions to any forward-thinking organization. Driven to learn quickly, advance computer proficiency and training in industry operations. Flexible and hardworking team player focused on boosting productivity and performance with conscientious and detail-oriented approaches.

Overview

1
1
year of professional experience
4
4
years of post-secondary education

Work History

IT Operations Intern

Durst Organization
05.2023 - 08.2023
  • Set up hardware and software in optimal configurations to meet network performance requirements.
  • Improved systems with addition of new features and infrastructure.
  • Completed research, compiled data, updated spreadsheets, and produced timely reports.
  • Provided recommendations regarding new hardware and software to keep IT infrastructure up to date.

IT Service Desk

Rochester Institute Of Technology, RIT
08.2022 - 04.2023
  • Identified system hardware, network Infrastructure, and connectivity issues that prevented execution of user-initiated tasks.
  • Used ticketing systems to manage and process support actions and requests.
  • Responded to customer inquiries and provided technical assistance over phone and in person.

Technology Advisor

Tesla, Brooklyn
05.2022 - 08.2022
  • Aided problem resolution measures and suggested patches in hardware, software, ad network troubleshooting alternatives.
  • Clarified customer requests, forwarded product information and answered questions to support sales operations.
  • Identified hardware and network system issues, performing troubleshooting techniques for remediation.

Education

Bachelor of Science - Information Technology

Rochester Institute of Technology
Rochester, NY
08.2020 - 05.2024

Skills

Agile Teamwork and Collaboration

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Software

Microsoft Office 2021(Word, Excel, Sheets)

WarpDrive

Javascript

Timeline

IT Operations Intern

Durst Organization
05.2023 - 08.2023

IT Service Desk

Rochester Institute Of Technology, RIT
08.2022 - 04.2023

Technology Advisor

Tesla, Brooklyn
05.2022 - 08.2022

Bachelor of Science - Information Technology

Rochester Institute of Technology
08.2020 - 05.2024
Trey CroslandInformation Technology Infrastructure Specialist