Yazmeen Gillespie
Houston
Summary
Dedicated and motivated college student pursuing a Bachelor of Science in Psychology with a 3.5+ GPA. Strong leadership and customer service background with proven ability to manage teams, resolve conflicts, and deliver excellent guest experiences. Organized, detail-oriented, and effective in both independent and team environments.
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
4
4
years of professional experience
2029
2029
years of post-secondary education
1
1
Certification
Work History
Manager
Jeni’s Splendid Ice Creams
Houston
01.2025 - Current
- Supervise daily operations to ensure efficiency and high-quality customer service
- Schedule staff, assign duties, and monitor team performance
- Train and mentor new hires, providing feedback and coaching
- Resolve customer concerns and operational issues professionally
- Act as liaison between staff and upper management
- Enforce company policies, safety standards, and procedures
- Oversee cash handling, deposits, and opening/closing duties
- Maintain a clean, organized, and positive work environment
Server
Cinépolis Luxury Cinemas
Houston
02.2023 - Current
- Deliver high-quality service in a fast-paced dining environment
- Communicate effectively with kitchen and front-of-house staff
- Process orders and payments accurately using POS systems
- Verify identification for alcohol service compliance
- Resolve guest concerns to ensure satisfaction
- Perform opening and closing responsibilities
Cashier
Film Alley Bastrop
Bastrop
05.2022 - 08.2022
- Provided friendly and efficient customer service
- Handled transactions, returns, and exchanges accurately
- Balanced registers and managed cash responsibly
- Assisted in training new employees
- Supported team operations across departments
Education
Bachelor of Science - Psychology
Texas Southern University
Houston, TXHigh School Diploma -
Bastrop High School
Bastrop, TXSkills
- Leadership & Team Management
- Customer Service & Guest Relations
- Communication & Conflict Resolution
- Time Management & Multitasking
- POS Systems & Cash Handling
- Problem Solving
- Training & Mentoring
Certification
- Food Handler Certification
- TABC Certification
Timeline
Manager
Jeni’s Splendid Ice Creams
01.2025 - Current
Server
Cinépolis Luxury Cinemas
02.2023 - Current
Cashier
Film Alley Bastrop
05.2022 - 08.2022
Bachelor of Science - Psychology
Texas Southern University
High School Diploma -
Bastrop High School