Trey Levering
Summerfield,FL
Summary
Dynamic Customer Service Representative with proven expertise at The UPS Store, enhancing customer satisfaction through effective problem resolution and product education. Skilled in data entry and active listening, I successfully managed high-stress situations, ensuring timely order fulfillment and maintaining accurate inventory records, contributing to a seamless customer experience.
Overview
2
2
years of professional experience
Work History
Overnight Associate
Walmart
Summerfield, FL
10.2025 - Current
- Maintained inventory accuracy through regular stock checks and replenishment processes.
- Operated pallet jacks and forklifts to efficiently move products within the store.
- Assisted in unloading shipments, ensuring timely placement of merchandise on shelves.
- Collaborated with team members to achieve nightly productivity goals and maintain workflow efficiency.
- Implemented safety protocols during overnight operations, minimizing workplace hazards.
- Organized product displays to enhance visual appeal and facilitate easy access for customers.
- Completed assigned tasks in a timely manner, contributing to overall efficiency of overnight operations.
- Improved store organization by efficiently stocking shelves and arranging merchandise during overnight shifts.
- Ensured accurate pricing by diligently updating price tags according to current promotions or markdowns.
- Maintained a clean and safe store environment through consistent cleaning, organizing, and monitoring of potential hazards.
- Optimized store layout for better traffic flow with thoughtful rearrangement of merchandise displays.
- Contributed to positive team dynamics by actively collaborating with other associates on various tasks and projects.
- Supported smooth store opening processes by completing all necessary tasks before morning shift arrival.
- Participated in ongoing training opportunities to stay up-to-date on company policies, safety procedures, and best practices for exceptional customer service delivery.
- Effectively managed time-sensitive tasks such as promotional resets or seasonal changeovers with precision and speed.
- Streamlined the restocking process by organizing incoming shipments based on departmental needs and priorities.
- Maintained neat, organized stockroom free of hazards.
Customer Service Representative
Ups Store
The Villages
05.2024 - 10.2025
- Assisted customers with inquiries and provided product information to enhance satisfaction.
- Resolved customer complaints efficiently, ensuring timely follow-up and resolution.
- Processed shipping orders and maintained accurate records in point-of-sale system.
- Collaborated with team members to optimize workflow and improve service delivery.
- Educated customers on available services, increasing awareness of store offerings.
- Handled cash transactions accurately, balancing registers at end of shifts.
- Monitored inventory levels and coordinated restocking to maintain product availability.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Managed timely and effective replacement of damaged or missing products.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Inventory
- Package-Product Handler
Education
High School Diploma -
Belleview High School
Belleview, FL05.2025
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Computer proficiency
- Payment processing
- Product knowledge
- Order processing
- Customer education
- Sales expertise
- Assertiveness
- Order fulfillment
- Store maintenance
Timeline
Overnight Associate
Walmart
10.2025 - Current
Customer Service Representative
Ups Store
05.2024 - 10.2025
High School Diploma -
Belleview High School