Tremaine Westmoreland
Indianapolis,IN
Summary
To secure a career opportunity within a growth oriented retail organization where I may effectively utilize my strong customer service and leadership skill-set in a capacity that yields good employee development while maximizing customer satisfaction.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Customer Care Agent
Best Buy
Indianapolis, IN
12.2020 - 06.2023
- Assisted call-in customers with questions and orders.
- Navigated multiple computer systems and applications to find information.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Logged call information and solutions provided into internal database.
- Resolved concerns with products or services to help with retention and drive sales.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
RCS Associate
IU Health
Indianapolis, IN
06.2018 - 04.2023
· Knowledge of patient registration and financial clearance
· High level of interpersonal and problem solving skills
· High level of interpersonal and problem solving skills
· Work within a team and maintain collaborative relationships
· Assist in scheduling, registration, insurance verification, prior-authorization, financial counseling/individual solutions, cashiering, release of information and customer service
Retail Sales Associate
H&M Hennes & Mauritz
Indianapolis, IN
06.2018 - 07.2020
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Insurance Agent
Geico
Indianapolis, IN
01.2014 - 06.2018
- Develop proficiency in insurance theories and practices
- Develop expertise in analyzing customer needs
- Learn how to negotiate price, coverage, and terms for renewals
- Build relationships with agents
- Collaborate with underwriters, claims, and marketing in an effort to learn business and processes
- Demonstrate an aptitude for analyzing and interpreting underwriting information
Sales Associate/ Visual Merchandiser
Urban Outfitters
Indianapolis, IN
01.2012 - 01.2016
- Builds relationships naturally, embraces individuality and diversity
- Engages with social media across multiple platforms, connecting with others over shared passions
- Assists in the completion of daily projects while keeping the focus on the customer experience
- Maintains Urban Outfitters' visual and display standards and ensures the selling floor is well-stocked
- Knows what current trends and products inspire the UO customer
- Suggests alternate products, complementary pieces, outfitting tips, or styling ideas based on thecustomer's personal style and interests
- Collaborates with management and peers, sharing good ideas with the team and actively participating indaily meetings, store projects and brand focuses
Contact Center Representative
ITT Technical Institute
Carmel, IN
01.2013 - 01.2014
- Establish contact with prospective students through outside and inbound telephone calls
- Communicates via telephone with prospective students to identify educational aspirations and interests
- Asks preliminary qualifying questions
- Provides basic information about ITT Technical Institute and the programs offered at the campus
- Schedules appointments for resident campus recruitment interviews
- Records/inputs information in recruitment database
- Ensures compliance with applicable Company policies and procedures, laws, and regulations
Customer Account Executive
Comcast Cable Communications
Fishers, IN
01.2012 - 01.2013
- Interacts with customers via telephone to assist with a variety of customer inquiries
- Corrects errors and discrepancies on customers'' billing statements as necessary
- Demonstrates good oral and written communication skills, with ability to articulate relevant informationand directions in an organized and concise manner
- Achieves overall call center performance goals, while impacting the business goals of the organization
Servicing Specialist
SallieMae
Fishers, IN
01.2007 - 01.2012
- Perform due diligence and default prevention in accordance with Federal Regulations
- Answer inbound and outbound calls through a dialer system
- Effectively communicate immediate resolutions on delinquent accounts
- High knowledge of all varieties of student loan programs
- Avert claims on delinquent accounts
Assembler
General Motors
Roanoke, IN
01.2006 - 01.2007
- Worked on automobile assembly line producing GM trucks
- Knowledgeable working with hand and power tools
- Moved controls and observed dial indicators and gauges for the truck battery
- Secure the ground cord and make sure the matrix is in the right sequence to the truck VIN number
Eligibility Specialist
Missouri Family Services
St Louis, MO
01.2004 - 01.2006
- Responsible for gathering information related to applications for assistance programs
- Review applications submitted
- Identify required client data
- Verify data in support of the public assistance eligibility determination
- Communicate with clients in a professional setting
- Review case information and prepare case for disposition by the State Eligibility Consultant.
Education
Bachelor of Science - Organizational Leadership and Supervision, Organizational Communication & Human Resources
Purdue University, School of Engineering And Technology
Indianapolis, IN05.2024
Skills
- Computer Skills:
- QuickBooks & Peachtree
- Data Evaluation
- Project Management
- Technical Support and Assistance
- Microsoft Office
- Organizational Leadership
Accomplishments
I-Core Project: involved integrating Finance, Marketing, and Operations in the solution of a real-world issue with a local company
· Conducted a feasibility study of a new service
· Presented findings to faculty and company executives
· Team findings resulted in company adoption of the service
- First Place Award for I-Core Business Competition
Certification
- Life, Accident, & Health/Personal Lines - Indiana Department of Insurance
Timeline
Customer Care Agent
Best Buy
12.2020 - 06.2023
RCS Associate
IU Health
06.2018 - 04.2023
Retail Sales Associate
H&M Hennes & Mauritz
06.2018 - 07.2020
Insurance Agent
Geico
01.2014 - 06.2018
Contact Center Representative
ITT Technical Institute
01.2013 - 01.2014
Sales Associate/ Visual Merchandiser
Urban Outfitters
01.2012 - 01.2016
Customer Account Executive
Comcast Cable Communications
01.2012 - 01.2013
Servicing Specialist
SallieMae
01.2007 - 01.2012
Assembler
General Motors
01.2006 - 01.2007
Eligibility Specialist
Missouri Family Services
01.2004 - 01.2006
Bachelor of Science - Organizational Leadership and Supervision, Organizational Communication & Human Resources
Purdue University, School of Engineering And Technology