Trezure Reaves
greensboro,NC
Summary
Eager to apply customer service expertise in the Health Care sector. Skilled in addressing inquiries, ensuring satisfaction, and adapting to fast-paced environments from recent role at Contact Plus. Seeking a Customer Service Representative position to leverage service acumen and technical knowledge.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Amazon
01.2020 - 07.2024
Full Time Customer Service Support Associate
Contact Plus
08.2021 - 12.2021
- Delivered high-quality customer service by addressing inquiries related to online orders, refunds, and exchanges, ensuring customer satisfaction and loyalty
- Demonstrated adaptability in a fast-paced retail environment, quickly assimilating changes and new procedures to maintain service standards
- Enhanced product knowledge and technical acumen through ongoing learning about the company's merchandise and current industry technology.
Security Guard
Spartan Security
09.2016 - 01.2017
- Monitored surveillance equipment and conducted regular building inspections to ensure the security of premises and personnel
- Managed access control by guarding entry points and verifying identification of visitors to maintain a safe environment
- Patrolled property regularly, remaining vigilant to deter potential threats and respond promptly to security concerns.
Education
High School Diploma -
05.2015
Skills
- Knowledge of Related Computer Software
- Exceptional Organizational Skills
- Leadership
- Problem Solving
- Creative Arts Talent
- Microsoft Office
- Budgets
- Communication Skills
- Adaptability
- Positive and Cheerful
- Reliable
- Time Management
- Problem-solving
- Communication
Timeline
Full Time Customer Service Support Associate - Contact Plus
08.2021 - 12.2021
Customer Service Representative - Amazon
01.2020 - 07.2024
Security Guard - Spartan Security
09.2016 - 01.2017
Jersey City Public Schools William L. Dickinson High School - High School Diploma,
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