Summary
Overview
Work History
Education
Skills
Websites
Technology Used
Timeline
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Tri Le

Citrix Engineer
Tomball,TX

Summary

Experienced Citrix professional with a proven track record in system design and implementation spanning over a decade. Specializing in multi-datacenter deployments, application migrations, and server administration. Adept at identifying and resolving complex technical issues, dedicated to delivering high-quality solutions that drive business growth and efficiency.

Overview

31
31
years of professional experience
1
1
Language

Work History

IT Administrator

LUC Technology
01.2023 - Current
  • Company Overview: LUC Technology is an electronic contract manufacturer (ECM) that has been in business since 1965. They specialize in printed circuit board (PCB) assembly, cable harness assembly, electro-mechanical assemblies, and oil/petroleum connector. LUC is equipped to serve the full range of complex, high-level prototype, and large-scale production runs with over 100 satisfied customers across various markets such as oil & gas, automotive and the medical industry.
  • Manage company-wide IT infrastructure, including network appliances, Windows servers (2008R2/2019) and PC, and peripherals.
  • Upgrade server OS 2012R2 to Windows Server 2019 and PC to Windows 10/11, ensuring system and client is up to date, and enhancing performance and security.
  • Deploy Acronis Backup solutions with offsite and cloud redundancy to secure critical business data.
  • Design an imaging solution for production machinery running legacy operating systems.
  • Coordinate server rack relocation and new network setup with external IT service providers during main office relocation.
  • Implement and maintain Office 365 Workspace for seamless collaboration and productivity.
  • Improved technical documentation for wiring harnesses, PCB assemblies, and AC/DC components to optimize production processes.
  • Supported ERP and accounting systems, including MiSys Manufacturing, Sage 50, and QuickBooks Enterprise.
  • LUC Technology is an electronic contract manufacturer (ECM) that has been in business since 1965. They specialize in printed circuit board (PCB) assembly, cable harness assembly, electro-mechanical assemblies, and oil/petroleum connector. LUC is equipped to serve the full range of complex, high-level prototype, and large-scale production runs with over 100 satisfied customers across various markets such as oil & gas, automotive and the medical industry.
  • Environment: HP TippingPoint S8010F Firewall, HP ProCurve 3560 Switch, Windows servers (2008R2/2019), Desktop (Windows 10 and 11), Office 365, MiSys Manufacturing, Sage 50 (2023), Quickbook Enterprise

Citrix Sr. Profession Field Engineer

DXC Technology
02.2019 - 08.2022
  • Company Overview: DXC Technology is an end-to-end IT services company providing analytics, business processes, and consulting to 6,000 private and public-sector clients in 70 countries.
  • Managed enterprise Citrix farms (XenApp and XenDesktop up to version 7.19.2) across 6 global data centers, ensuring reliability for 10K+ users.
  • Configured and maintained multi-site Citrix ADC (NetScaler), including High Availability setup, SAML-IDP authentication, and security hardening.
  • Used Citrix Provision Service to seemly deploy new virtual disk image and update new image.
  • Deployed Citrix components on VMware vSphere environments, managing server resources and provisioning virtual machines.
  • Resolved escalated L3/L4 tickets through ServiceNow and HPSM, addressing complex Citrix issues.
  • Performed Windows Server patching (2008R2/2012R2/2016/2019) and application updates for Citrix farms.
  • Conducted application deployments, including publishing desktops, creating delivery groups, and applying Citrix policies.
  • Monitored VDA registration and system health using Citrix Director to ensure optimal performance.
  • Troubleshot network and firewall issues affecting Citrix ports in collaboration with IT security teams.
  • Provided end-user support for Citrix Workspace misconfigurations, profile resets, and session reconnections.
  • DXC Technology is an end-to-end IT services company providing analytics, business processes, and consulting to 6,000 private and public-sector clients in 70 countries.
  • Environment: Citrix ADC (NetScaler 12.1), XenApp and XenDesktop (up to 7.19.2), MS Clusters, Symantec VERITAS, VMware VSphere 5, Windows servers (2003/2008r2/2012R2/2016/2019), Desktop (Windows 10 and 11)

IT Ops / Citrix L3 Engineer

Insight Global Source
02.2015 - 02.2019
  • Company Overview: Insight Global is a premier provider of employment and staffing solutions to Fortune 1000 customers across the United States and Canada.
  • Administered multi-site Citrix XenApp farms, ensuring smooth operation and reliable delivery of virtual applications.
  • Migrated legacy applications from Windows Server 2003/XenApp 5.0 to Citrix XenApp 7.6, improving system compatibility.
  • Designed Citrix policies for new farms, enhancing security and user access controls.
  • Performed L3 incident resolution via ServiceNow and HPSM, resolving critical Citrix issues escalated from tier 2.
  • Used VMware vSphere to monitor Citrix servers and troubleshoot VM provisioning issues.
  • Facilitated company mergers and data center transitions, integrating external partner applications with Citrix environments.
  • Conducted application testing and rollout, ensuring compatibility with company policy and Citrix configurations.
  • Performed routine patch management and system updates on Citrix farms and Windows Server environments.
  • Monitored application and system health through Citrix Direction, VMware Console, and SCOM for proactive issue identification.
  • Documented best practices for Citrix environment management and application deployment workflows.
  • Delivered exceptional user support for Citrix Workspace access, profile misconfigurations, and application launches.
  • Insight Global is a premier provider of employment and staffing solutions to Fortune 1000 customers across the United States and Canada.
  • Environment: Citrix XenApp (up to 7.15), SCOM 2012, Symantec VERITAS, VMware VSphere 5, Windows 2003/2008r2/2012R2

IT Desktop Support

Advanced Pharmacy
04.2014 - 07.2014
  • Company Overview: A pharma company that employs Passport (computerize medication storage and dispenser) and advance services for medical facilities that facilitate the needs for a 21st technology and information.
  • Delivered comprehensive desktop support to internal users, resolving 95% of Passport device issues during the initial troubleshooting, minimizing medication dispensing disruptions.
  • Received excellent feedback from the IT Manager for proactive problem-solving and innovative thinking.
  • A pharma company that employs Passport (computerize medication storage and dispenser) and advance services for medical facilities that facilitate the needs for a 21st technology and information.
  • Environment: proprietary Passport system, Windows 7, mobile devices

IT Support Consultant

Trinicom Telecommunication LLC
11.2013 - 04.2014
  • Company Overview: A private IT Consultant firm providing technology hosting and services throughout the greater Houston area.
  • Provided prompt and professional server administration for clients, consistently receiving excellent feedback.
  • Delivered efficient and friendly user support for external clients, resolving a wide range of hardware and software issues.
  • A private IT Consultant firm providing technology hosting and services throughout the greater Houston area.
  • Environment: Exchange 2007, FreePBX 2.11, MS Office 2003-2010/365, Thirdlane, VMware EXSI 4, Windows 2008r2 SMB

IT Administrator

Leschaco Inc.
12.2008 - 06.2013
  • Company Overview: A private own company, with headquarters in Germany, providing logistic services throughout the global using various means of transportation.
  • Managed all aspects of the company's IT infrastructure and provided support for 150 users across the corporate office and three branch locations.
  • Successfully executed the corporate office relocation from New Jersey to Houston, the opening of two new branch offices, and the temporary relocation of East Coast branches due to Hurricane Sandy in 2012.
  • Implemented and centralized a VOIP phone system for corporate and branch offices, resulting in a 50% reduction in annual phone bills, simplified maintenance, and improved user communication features.
  • Established a strong reputation for effectively resolving complex technical issues and delivering exceptional customer service.
  • A private own company, with headquarters in Germany, providing logistic services throughout the global using various means of transportation.
  • Environment: Active Directory, BES, Citrix XenDesktop 5.0, Exchange 2010, MS Office 2010, Windows 2003r2/2008r2

IT Support Analyst

Greene, Tweed & Co.
08.2007 - 08.2008
  • Company Overview: A world class company with solution in seals and connector products use by major players in the oil, gas, and petroleum industry.
  • Served as the first line of IT support for the Houston branch region, resolving 99% of issues before escalating to the corporate office, ensuring continuous operation throughout the year.
  • Provided support for network hubs and local servers, minimizing downtime across three manufacturing facilities.
  • Demonstrated strong knowledge in PC hardware and portable devices, delivering rapid and effective solutions to computer-related issues.
  • Utilized organizational skills to maintain an efficient inventory system, ensuring the ready availability of essential daily items.
  • A world class company with solution in seals and connector products use by major players in the oil, gas, and petroleum industry.
  • Environment: Active Directory, Lotus Note 7, SolidWorks, MS Office 2003, Windows 2003

Tech III Specialist

Lone Star College - Fairbanks Center
12.2005 - 08.2007
  • Company Overview: Lone Star College-Fairbanks Center is designed for students who live or work in the southeast portion of the CyFair community and the 50,000-square-foot facility serves over 3,000 students each semester.
  • Volunteered to lead team members on projects, ensuring efficient task completion and adherence to tight schedules during college semesters.
  • Participated in a significant project involving the replacement of over 400 computers and the upgrade of server operating systems and network switches.
  • Received recognition from faculty and students for efficiently resolving hardware and software issues.
  • Lone Star College-Fairbanks Center is designed for students who live or work in the southeast portion of the CyFair community and the 50,000-square-foot facility serves over 3,000 students each semester.
  • Environment: Active Directory, Altiris, MS Office 2003, Windows 2003

Customer Service Representative Coordinator

Hewlett-Packard Company
05.2006 - 02.2007
  • Company Overview: HP, the world's largest technology company, simplifies the technology experience for consumers and businesses with a portfolio that spans printing, personal computing, software, services and IT infrastructure.
  • Served as the account holder for the new line of Class C & P Blade servers, leading to the creation of 15 new accounts and increased orders from existing clients.
  • Improved order Time to Delivery (TOD) by effectively allocating scarce resources from different facilities and prioritizing hot products and large orders.
  • HP, the world's largest technology company, simplifies the technology experience for consumers and businesses with a portfolio that spans printing, personal computing, software, services and IT infrastructure.
  • Environment: MS Office 2003, SAP

E3 / Seaman

US Navy
09.1994 - 09.1997
  • Company Overview: The mission of the United States Navy is to protect and defend the right of the United States and its allies to move freely on the oceans and to protect the country against her enemies.
  • The mission of the United States Navy is to protect and defend the right of the United States and its allies to move freely on the oceans and to protect the country against her enemies.

Education

Bachelor of Business Administration - Computer Information Systems

University of Houston-Downtown
Houston, TX
08.2025 - 07.2025

Skills

Application virtualization

Incident and problem management

Network troubleshooting

Windows server administration

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Technology Used

VMware Horizon, Citrix ZenApp and ZenDesktop 7.19.12, NetScaler (ADC) MPX\VPX 12.1, HP TippingPoint S8010F Firewall, HP ProCurve 3560 Switch, and SonicWALL EX6000 firewall, Dell PowerEdge, HP Blade, and Lenovo ThinkSystem server, Workstation (Dell GPX, HP Z), and Laptop (Dell, HP, Lenovo), Windows (2000-2022), and CentOS, MS Windows (DOS-XP-Vista-7-8-10-11), Linux Ubuntu 20.04 LTS, MS Office 365, Acronis (Backup and Recovery Advance and Disk Directory Advance), Diskeeper Server, GFI Mail Essential Plus Security, MacAfee VirusScan Enterprise, and Symantec (Endpoint Protection and Veritas Cluster), Intermediate PowerShell and VB script

Timeline

Bachelor of Business Administration - Computer Information Systems

University of Houston-Downtown
08.2025 - 07.2025

IT Administrator

LUC Technology
01.2023 - Current

Citrix Sr. Profession Field Engineer

DXC Technology
02.2019 - 08.2022

IT Ops / Citrix L3 Engineer

Insight Global Source
02.2015 - 02.2019

IT Desktop Support

Advanced Pharmacy
04.2014 - 07.2014

IT Support Consultant

Trinicom Telecommunication LLC
11.2013 - 04.2014

IT Administrator

Leschaco Inc.
12.2008 - 06.2013

IT Support Analyst

Greene, Tweed & Co.
08.2007 - 08.2008

Customer Service Representative Coordinator

Hewlett-Packard Company
05.2006 - 02.2007

Tech III Specialist

Lone Star College - Fairbanks Center
12.2005 - 08.2007

E3 / Seaman

US Navy
09.1994 - 09.1997

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Tri LeCitrix Engineer