Summary
Overview
Work History
Education
Skills
Timeline
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Triana Arellano

Florida City,FL

Summary

A motivated worker with 4+ years of experience in customer service and in the baking industry! Provides a warm, outgoing personality when encountering new and old faces! Keeps up with trends that will help businesses as well as in love with the wellness aspect to life! A worker who is always ready and eager to learn

Overview

5
5
years of professional experience

Work History

Assistant Manager

Crumbl Cookies
Miami, FL
03.2022 - 12.2024
  • Train our new bakers
  • Move at a face pace to ensure the flow of cookies being baked, thawed out and sold
  • Mastered how to frost cookies
  • Come up with the best solutions any time we had issues with orders ex. thru our own service, doordash or uber!
  • Welcomed customer every time with a smile saying “Welcome to Crumbl”
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Taught my staff how to move quickly whenever they felt like things were too much
  • Learned to do multiple things at once without getting stressed
  • Focused on keeping my staff on task
  • Communicate regularly with my manager as her helper
  • Helped remove weight off management shoulder ex. manager, GM, and owners
  • Weekly Inventory
  • Insured everything was always right daily before walking out of store
  • Made sure each coworker always worked as a team!!

Sales Associate

Old Navy
Miami, FL
08.2020 - 11.2021
  • Handled customer complaints in a professional manner.
  • Processed transactions using a point-of-sale system.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Offered coupons and special deals to increase quantity of customer spending

  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
  • Answered incoming telephone calls to provide store, products and services information.
  • Bagged or packaged purchases and wrapped gifts.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Greeted customers to determine wants or needs.
  • Answered store and merchandise questions and led customers to wanted items.

Sales Associate

Hollister.Co
Miami, FL
10.2019 - 01.2020
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
  • Created positive and rewarding client experiences through warm and friendly interactions
  • Built relationships with my coworkers
  • Always kept a high engagement

Education

High School Diploma -

Miami Coral Park High School Adult Education
Miami, FL
06-2021

Marketing - Fashion Merchandising

Miami Dade College
Miami, FL

Skills

  • Team Leader
  • Team Player
  • Keeps up with wellness trends
  • Employee Performance Evaluation
  • Customer Service
  • Problem-Solving
  • Self Motivation
  • Multitasking
  • Reliability
  • Always willing to learn

Timeline

Assistant Manager

Crumbl Cookies
03.2022 - 12.2024

Sales Associate

Old Navy
08.2020 - 11.2021

Sales Associate

Hollister.Co
10.2019 - 01.2020

High School Diploma -

Miami Coral Park High School Adult Education

Marketing - Fashion Merchandising

Miami Dade College

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Triana Arellano