Hi, I’m
Tri Monique Burton
Customer Service Representative
Summary
Engaging and patient customer service professional with 12+ years of experience in travel, health and retail industries responding to all types of customer inquiries. Motivated to grow customer loyalty and maintain the highest level of customer service. In previous roles, maintained a customer retention rate 45% above the company average and received 99% positive customer survey results.
Overview
12
years of professional experience
Work History
Allegiant Travel
Cabin Crew/Customer Service Representative
01.2015 - 04.2022
Job overview
- Ensured safety and comfort of customers onboard aircraft.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Resolved passenger conflicts and medical emergencies during flights.
- Oversaw and mentored junior flight attendants on proper procedures and crew standards.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
Advent Health Eden Spa
Master Cosmetologist
06.2012 - 01.2015
Job overview
- Demonstrated high level of customer service to increase retention and satisfaction.
- Developed new techniques to improve the appearance of customer and provide different looks.
- Maintained client treatment records and designed long-term care programs for return customers.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Ulta Salon And Cosmetics
Salon Manager
07.2010 - 06.2012
Job overview
- Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
- Achieved personal sales goals by upselling products to meet individual needs.
- Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.
Education
IMW Campus London, England
from Music Production & Sound Recording Training
2022
University of PhoenixTempe, AZ
from Business Administration And Management Courses
2014
Central Florida CollegeOrlando, FL
Cosmetology License
2008
Pratt Institute Brooklyn, NY
from Art & Design Education Courses
2002
Skills
- Excellent Written and Oral Communication
- Computer Proficiency
- Data entry
- Oral & written communication
- Active Listening
- Building customer loyalty
- Troubleshooting
- Analytical skills
- Time management
- Ability to work independently
Timeline
Cabin Crew/Customer Service Representative
Allegiant Travel
01.2015 - 04.2022
Master Cosmetologist
Advent Health Eden Spa
06.2012 - 01.2015
Salon Manager
Ulta Salon And Cosmetics
07.2010 - 06.2012
IMW Campus
from Music Production & Sound Recording Training
University of Phoenix
from Business Administration And Management Courses
Central Florida College
Cosmetology License
Pratt Institute
from Art & Design Education Courses
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