Trichelle Smith
Fresno,CA
Summary
Compassionate and organized behavioral health professional with experience supporting individuals with behavioral health and social needs. Skilled in care coordination, case management, connecting members with community resources, collaborating with healthcare providers, and advocating for individuals to help improve health outcomes. Strong communication, documentation, problem-solving, and time-management skills. Dynamic professional with extensive experience in accounts management at the IRS, adept at tax analysis and regulatory compliance. Proven ability to advocate for individuals and coordinate resources effectively, ensuring optimal care and support. Strong leadership and mentoring skills, combined with a results-driven approach to problem-solving and strategic planning.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Accounts Management
IRS
08.2023 - Current
- Interpret federal tax laws using Internal Revenue Manuals and official publications.
- Analyze taxpayer records and financial documentation to resolve account discrepancies.
- Communicate complex tax regulations clearly to taxpayers regarding compliance requirements.
- Research and resolve account issues using multiple IRS automated systems.
- Investigate error codes and discrepancies while initiating corrective actions.
- Provide guidance and support to taxpayers regarding account status and documentation requirements.
Case Manager Supervisor
Hands in Hands Mentoring
08.2018 - 08.2023
- Coordinated services and resources to support individuals with behavioral health and healthcare needs.
- Assessed member needs and helped develop appropriate care plans.
- Communicated with healthcare providers, families, and community organizations.
- Connected individuals with behavioral health, medical, housing, transportation, and other community resources.
- Monitored progress and followed up to help ensure members received needed services.
- Maintained accurate and timely documentation while protecting confidential information.
- Advocated for individuals and helped address barriers to receiving care.
Mentor/ Case Manager
Aspen Public School
08.2019 - 08.2021
- Coordinated services and resources to support individuals with behavioral health and healthcare needs.
- Assessed member needs and helped develop appropriate care plans.
- Communicated with healthcare providers, families, and community organizations.
- Connected individuals with behavioral health, medical, housing, transportation, and other community resources.
- Monitored progress and followed up to help ensure members received needed services.
- Maintained accurate and timely documentation while protecting confidential information.
- Advocated for individuals and helped address barriers to receiving care.
Education
Associate of Science - Social Sciences
FSCJ
Jacksonville, FL07.2017
High School Diploma -
Sunnyside High School
Fresno, CA06.2009
Skills
- Child care
- First aid and CPR
- Nutritional planning
- Teamwork
- Safety compliance
- Regulatory Compliance
- Tax Analysis
- Account Management
- Program Management
- Leadership & Mentoring
- Behavioral Therapy Support
- Customer Relationship Management (CRM)
- Strategic Planning
- Case Management
- Financial Documentation Review
- Microsoft Office Suite
- Operations Management
- Team Leadership
- Budgeting & Reporting
Certification
- Certified Health Coach
- Professional Educator License
- Paraprofessional Certification
- CPR Certification
- AED Certification
- Registered Behavior Technician (RBT)
- Professional in Human Resources (PHR)
Timeline
Accounts Management
IRS
08.2023 - Current
Mentor/ Case Manager
Aspen Public School
08.2019 - 08.2021
Case Manager Supervisor
Hands in Hands Mentoring
08.2018 - 08.2023
High School Diploma -
Sunnyside High School
Associate of Science - Social Sciences
FSCJ