Tricia A. Miller
Lansing
Summary
Dedicated and compassionate Registered Nurse (RN) with progressive career history in patient advocacy, direct patient care, and care coordination in a fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude, and excellent customer service.
Overview
20
20
years of professional experience
1
1
Certification
Work History
RN Case Manager
Harmony Cares Hospice
06.2022 - Current
- Provided emotional support to patients coping with chronic illness or end-of-life decisions, fostering resilience during difficult times.
- Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
- Collaborated closely with physicians to develop individualized treatment plans, supporting optimal patient outcomes.
- Trained patients and families on available community resources, facilitating access to necessary support services.
- Served as a key liaison between patients, families, and healthcare providers, fostering open communication and trust among all parties involved in the care process.
- Advocated for patients'' rights and preferences, working diligently to align care with individual values and goals.
- Trained multiple new RN and other discipline staff, facilitating a faster learning curve and increased overall team efficiency.
Registered Nurse
Sparrow Hospital
06.2021 - 03.2022
- Worked as COVID nurse with critical care, comfort care, and end of life patients
- Managed care from admission to discharge
- Administered medications via oral, IV and intramuscular injections and monitored responses
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions
- Responsible for prioritizing care of4-7 critically ill patients during12-hour shift
- Collected blood, tissue and other laboratory specimens and prepared for lab testing
- Evaluated healthcare needs, goals for treatment and available resources of each patient and connected to optimal providers and care
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options
Curriculum Team Lead
Riverivew Church
02.2005 - 12.2020
- Coached team members in techniques necessary to complete job tasks, holding team members accountable.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Transformed complex Biblical concepts into easily digestible content through creative lesson design while maintaining scriptural accuracy.
- Designed detailed weekly plans to help teachers introduce new ways to apply teachings weekly.
- Oversaw team of four paid staff, ten volunteer teachers, and 50+ weekly classroom teachers
- Created a children's worship team over two venues, held monthly meetings to teach songs and dance moves, provide a positive team atmosphere and energy
- Directed 6 years of VBS for three venues, directed Easter Egg Hunt for 6 years for 100+ children, cast and directed Christmas Play for 5 years.
Education
Bachelor of Science - Nursing
University of Michigan - Ann Arbor
Ann Arbor, MI05-2024
Skills
- Patient and family advocacy
- Patient counseling
- Professional bedside manner
- Relationship building
- Emotional intelligence
- Medical Records Management
- Direct Patient Care
- Family Education
Certification
- 2021-06 Basic Life Support for Healthcare Providers
- 2021-06 Registered Nurse
Nurse of the Year - 2024
Nominated by colleagues.
Timeline
RN Case Manager
Harmony Cares Hospice
06.2022 - Current
Registered Nurse
Sparrow Hospital
06.2021 - 03.2022
Curriculum Team Lead
Riverivew Church
02.2005 - 12.2020
- 2021-06 Basic Life Support for Healthcare Providers
- 2021-06 Registered Nurse
Bachelor of Science - Nursing
University of Michigan - Ann Arbor
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