Tricia Barker
Hudson,FL
Summary
Accomplished Sales Associate dependable in building customer base and exceeding business goals. Well-versed in products and customer engagement strategies. Pursues opportunities to build connections, increase revenue and cement loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
11
11
years of professional experience
Work History
Project and Permit Coordinator
The Kitchen and Bath Design Center Dba KBF Design
04.2023 - 02.2025
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Created job files for each project and maintained current data in each file.
- Maintained database and spreadsheets with accurate inventory and status.
- Responded to requests for information on materials to inquiring parties.
- Excellent communication skills, both verbal and written.
- Guided clients through regulatory processes such as permitting and inspections as needed for successful project completion.
- Developed strong professional relationships with key stakeholders to expedite approvals and streamline permitting processes where necessary.
- Completed necessary paperwork for billing, permitting, and regulatory compliance in a timely manner.
- Managed permit application submissions, resulting in faster approval times for clients.
- Resolved permitting issues promptly, minimizing delays for construction projects.
HDMS Closing Sales
The Home Depot
01.2021 - Current
- Implemented sales strategies that established relationships with customers.
- Explained technical information to customers in easy to understand language.
- Proactively identified solutions for customers experiencing issues.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
Flooring Specialist
The Home Depot
04.2019 - 01.2021
- Followed up with customers to assess satisfaction, answer questions and resolve concerns.
- Demonstrated features of different floor options and overcame objections with knowledgeable responses.
- Assisted customers with selecting appropriate floor types and styles.
- Maintained in-depth understanding of all available brands and types of flooring available to customers.
- Greeted customers, helped locate merchandise and suggested suitable options.
PRO Sales
The Home Depot
08.2014 - 04.2019
- Maintained consistent sales by developing and deepening positive customer connections.
- Applied prospecting expertise to generate and pursue leads, setting up appointments and site visits to maintain budding relationships.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Drove team revenue totals by bringing in top sales numbers.
- Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
Education
Associate of Science - Aircraft Maintenance
Columbus State Community College
Columbus, OH2009
Realtors License - Real Estate Development
Hondros College of Business
Westerville, OH2006
High School Diploma -
Franklin Heights High School
Columbus, OH06.1994
Skills
- Analytical and Critical Thinking
- Performance Assessment and Improvement
- Customer Service
- Invoice Preparation
- File Organization
- Data Entry
- Sound Judgment
- Customer Relations
- Problem-solving
- Time management
- Detail-oriented
- Multitasking and organization
Timeline
Project and Permit Coordinator
The Kitchen and Bath Design Center Dba KBF Design
04.2023 - 02.2025
HDMS Closing Sales
The Home Depot
01.2021 - Current
Flooring Specialist
The Home Depot
04.2019 - 01.2021
PRO Sales
The Home Depot
08.2014 - 04.2019
Realtors License - Real Estate Development
Hondros College of Business
High School Diploma -
Franklin Heights High School
Associate of Science - Aircraft Maintenance
Columbus State Community College
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