Tricia Beachum
Norfolk,VA
Summary
Experienced professional with over a decade of dedicated work in conflict resolution, customer communications, and customer satisfaction. Proficient in navigating and utilizing computer systems to streamline operations. Known for a diligent approach and commitment to delivering exceptional service.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Fedex Trade Networks
Norfolk, VA, USA
12.2018 - 09.2019
- Maintained positive interactions and engagement with customers.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with a strong work ethic.
- Learned and adapted quickly to new technology and software applications.
Export Customer Service Representative
Atlantic Container Line
Virginia Beach, VA, USA
06.2008 - 12.2017
- Utilized analytical and problem-solving skills to determine best possible solution for each situation
- Maintained communication with customers, carriers, government agents and vendors
- Demonstrated willingness to learn to grow and develop in role
- Processed, monitored and expedited customer orders and shipments
- Interacted with customers to gain long-term customer loyalty
- Worked well within team environment as well as independently
- Utilized multiple systems to streamline operations.
Education
High School Diploma -
Azalea Garden Christian School
Norfolk, VA05.2005
Skills
- Computer proficiency
- Problem Solving
- Excellent attention to detail
- Customer service
- Data entry
- Adapting to Fast-paced environments
References
Jennifer Smith-Irving - Police Administrator
757-683-2196
Jeffrey Beachum - Checker ILA Local 1624
757-635-5336
Timeline
Customer Service Representative
Fedex Trade Networks
12.2018 - 09.2019
Export Customer Service Representative
Atlantic Container Line
06.2008 - 12.2017
High School Diploma -
Azalea Garden Christian School