Tricia Bell

• Assist branch manager with any assistance needed: Short staff, Customer problem solving.
• Monitored team performance and provided feedback to enhance productivity.
• Supported marketing initiatives by promoting bank products to customers.
• Maintained up-to-date knowledge of company products and services, along with monthly meetings and morning calls.
• Trained new staff on customer service protocols and banking procedures.
• Resolved customer inquiries by providing accurate information and support.

•Calling customers to let them know of the options we offer to help them financially

• Remained calm and professional in stressful circumstances and effectively diffused tense situations.

• Completed day-to-day duties accurately and efficiently.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.

• Assist general manager with the general oversight of operations.
• Supervise up to thirty employees and supervisors combined.
• Maintaned store inventory and developed store budget year to year. (P&L Sheets)
• Developed and implemented store policies and procedures.
• Monitored employee attendance records, timekeeping, and payroll information.