Tricia Brady
Galion,OH
Overview
13
13
years of professional experience
Work History
Lead Customer Service Specialist
Brightspeed
Galion, OH
06.2017 - Current
- Processed customer account changes with proprietary software.
- Mentored junior team members and managed employee relationships.
- Supported sales team members to drive growth and development.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Facilitated consistent training sessions for new employees focused on customer service methods.
Customer Care Representative
Frontier Communications
Marion, OH
11.2011 - 12.2016
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Audited customer account information to identify issues and develop solutions.
- Answered customer inquiries over the phone and via email.
- Mentored junior team members and managed employee relationships.
Education
Associate of Applied Science - Business Management
North Central State College
Mansfield, OH05-1998
Skills
- Customer service
- Employee training
- Account management
- Conflict resolution
- Sales support
- Data analysis
- Appointment scheduling
- Mentoring team members
References
References available upon request.
Timeline
Lead Customer Service Specialist
Brightspeed
06.2017 - Current
Customer Care Representative
Frontier Communications
11.2011 - 12.2016
Associate of Applied Science - Business Management
North Central State College