Overview
Work History
Education
Skills
References
Timeline
Generic

Tricia Brady

Galion,OH

Overview

13
13
years of professional experience

Work History

Lead Customer Service Specialist

Brightspeed
Galion, OH
06.2017 - Current
  • Processed customer account changes with proprietary software.
  • Mentored junior team members and managed employee relationships.
  • Supported sales team members to drive growth and development.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Facilitated consistent training sessions for new employees focused on customer service methods.

Customer Care Representative

Frontier Communications
Marion, OH
11.2011 - 12.2016
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Audited customer account information to identify issues and develop solutions.
  • Answered customer inquiries over the phone and via email.
  • Mentored junior team members and managed employee relationships.

Education

Associate of Applied Science - Business Management

North Central State College
Mansfield, OH
05-1998

Skills

  • Customer service
  • Employee training
  • Account management
  • Conflict resolution
  • Sales support
  • Data analysis
  • Appointment scheduling
  • Mentoring team members

References

References available upon request.

Timeline

Lead Customer Service Specialist

Brightspeed
06.2017 - Current

Customer Care Representative

Frontier Communications
11.2011 - 12.2016

Associate of Applied Science - Business Management

North Central State College

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Tricia Brady