Tricia Castelli
Enola,PA
Summary
Compassionate and results-driven Registered Nurse with over a decade of diverse clinical and educational experience, including 8+ years as a Nurse Educator in the pharmaceutical industry. Proven expertise in patient education, medication adherence, and support for individuals with chronic illnesses. Adept in navigating complex insurance and pharmacy systems to facilitate timely drug access and improve patient outcomes. Demonstrated success in supporting new product launches and leading training initiatives,
Overview
11
11
years of professional experience
Work History
Nurse Educator – Immunology
Quintiles, Inc./Abbvie Pharmaceuticals
Chicago, IL
04.2017 - Current
- Deliver comprehensive education and support to patients with auto immune diseases, providing special attention to dermatological, gastroenterological and rheumatological systems for their specialty biologics and oral biologic therapy.
- Collaborate with the patient and other resources including insurance specialists to streamline the process of fulfillment and reduce time to drug access, ensuring timely treatment and improved patient outcomes.
- In depth understanding of payer coverage/insurance support, EOB and pharmacy benefits.
- Provide educational support to enrolled patients on the injection technique of approved devices, including infusions, self-injector and on-body infusion devices.
- Effectively communicate with patients to ensure they are connected to the appropriate support services offered by the client.
- Utilized motivational interviewing techniques to engage patients in educational discussions to foster a collaborative environment that enhanced their desire for behavior change and improved adherence to treatment plans.
- Provide continuous patient focused education, incorporating directive motivational interviewing techniques to promote behavioral change and empowerment of patients to improve specific treatment compliance.
- Conduct in person, virtual, and telephonic visits to support patients with disease state awareness, drug acquisition and adherence education throughout territory to ensure positive patient outcomes.
- Supported the successful launch of two pharmaceutical biologics products by providing in-depth patient education, ensuring effective product understanding, proper administration techniques, and adherence to treatment protocols, ultimately contributing to enhanced patient outcomes and product adoption.
- Currently serve as District Trainer, responsible for educating and guiding team through new roll outs and program updates.
- Facilitate training sessions to ensure seamless implementation and understanding of new materials while fostering team compliance and program success.
- Actively assisting new manager to ensure a smooth transition and team success by offering guidance and support to team members on tasks and process that may be unfamiliar to her, bridging knowledge gaps to maintain workflow efficiency and enhance team cohesion.
RN Care Coordinator
Hospice of Central Pennsylvania
Harrisburg, PA
08.2015 - 04.2017
- Designated care coordinator/case manager for a caseload of 20 plus patients.
- Completed initial and comprehensive assessment to determine hospice specific needs.
- Performed complete physical assessments to obtain past and current medical histories.
- Provided professional nursing care by utilizing all elements of the nursing process.
- Assessed and evaluated patient status throughout their admission to hospice.
- Formulated and managed a plan of care for the patient.
- Monitored symptom management and provided recommendations for appropriate medications or alternative interventions to provide relief for the patient.
- Provided medication and medical equipment access support by coordinating with provider, insurance, and pharmacy on patient’s behalf.
- Educated patients and family members on medication administration/side effects/uses of medications.
- Communicated with the Interdisciplinary Team regularly to provide ongoing updated support to the patient and family.
Registered Nurse — Labor and Delivery
Holy Spirit Hospital
Camp Hill, PA
05.2014 - 10.2015
- Provided care for women and their newborns during labor and childbirth.
- Responsible for facilitating, supporting, and educating women through the four stages of labor and delivery.
- Provided support for the mother and partner during labor while assessing fetal well-being.
- Performed diagnostic tests, consulted with physicians, anesthesiologists and other members of the multidisciplinary care team.
- Identified labor and delivery complications and assisted with various procedures and interventions.
- Provided education to mothers and family members throughout labor, delivery, and immediate postpartum periods.
Education
Bachelors of Science - Nursing
Eastern University
Associates Degree - Nursing
Harrisburg Area Community College
Skills
- Patient Advocate
- Case Coordination
- Collaboration Skills
- Clinical education
- Patient Engagement Strategies
- Onboarding and Leadership Experience
Additional Experience
- Efficient in all Microsoft Programs
- Experienced and knowledgeable with Salesforce.com
- Proficient on Zoom/Teams
Timeline
Nurse Educator – Immunology
Quintiles, Inc./Abbvie Pharmaceuticals
04.2017 - Current
RN Care Coordinator
Hospice of Central Pennsylvania
08.2015 - 04.2017
Registered Nurse — Labor and Delivery
Holy Spirit Hospital
05.2014 - 10.2015
Bachelors of Science - Nursing
Eastern University
Associates Degree - Nursing
Harrisburg Area Community College