Tricia Diaz
Halethorpe,MD
Summary
Highly motivated,Goal-oriented individual with a positive attitude versed in greeting and providing exceptional service to a high-volume of customers. Detail-oriented team player with a strong work ethic knowledgeable about product merchandizing, stocking,restocking,payment processing,and cleaning. Ready to help team achieve company goals through developing strong collaborative relationships by learning,sharing,and utilizing all of our skills and knowledge that will deliver successful results.
Overview
15
15
years of professional experience
Work History
Sales Associate
The Salvation Army Family Store & Donation Center
Wesley Chapel, FL
03.2021 - 09.2021
- Developed and maintained strong rapport with customers, by actively engaging in a professional and friendly manner from the onset through checkout of their shopping experience.
- Stocked merchandise for sales floor by sorting,organizing,displaying,pricing,clearly labeling items,and arranging according to size,color,and department to promote and maintain a visually appealing environment.
- Collaborated with team members to improve overall store performance, learning,listening,and sharing best practices,offering,and providing support as needed for a positive work environment.
- Maintained a clean,neat,orderly, and organized sales floor,dressing rooms,and checkout areas,ensuring an efficient shopping experience for customers.
- Answered telephone,made brief announcements over P.A. system in a friendly and professional manner.
- Provided friendly, fast,and efficient checkout service by accurately processing POS transactions, returning coin currency, payment cards,receipts,and upcoming promotion sale flyers to customers.
Additional Adult Support Intermediate Class
Baltimore County Public School System
Baltimore, MD
09.2006 - 10.2018
- Provided one-on-one support for students with special needs, ensuring their academic success and social integration.
- Contributed to the improvement of overall classroom efficiency by assisting with administrative tasks such as grading papers and maintaining attendance records.
- Supported student learning through small group instruction, reinforcing key concepts taught during whole-class lessons.
- Managed classroom resources effectively, ensuring all materials were readily available for daily use by both students and teachers alike.
- Assisted in developing creative projects that enabled students to showcase their understanding of course material while also cultivating essential life skills such as teamwork, problem-solving, and creativity.
- Supported the teacher in addressing behavioral issues promptly, creating a more conducive learning environment for all students.
Volunteer
Tribute Festival 2018 Homeless Warrior Charity
Rising Sun, MD
05.2018 - 08.2018
- Maintained professional demeanor and positive relations by staying calm,addressing problems head-on,implementing successful corrective actions,listening,accepting feedback,and respecting the rights of all involved with and in attendance at Festival.
- Represented Organization positively and professionally providing exceptional support with event management,assisting with facilitating and maintaining communication with all involved in event from start through finish,resulting in smooth,executed functions that exceeded expectations.
- Strengthened event promotion, ticket sales, merchandising,raffles,and giveaways by developing and maintaining creative strategies through event banners, flyers,via Social Media,displays,booths,prior to and throughout Festival to encourage,and drive patron engagement,boost,and increase sales.
- Supported and assisted event planning teams in providing insights on optimal crowd control strategies, minimizing risks associated with large gatherings, provided safety and security at Event to all in attendance.
Education
High School Diploma -
Bohemia Manor High School
Chesapeake City, MDSkills
- Teamwork and Collaboration
- Problem-Solving,conflict resolution
- Excellent people skills,
- Positive Customer Engagement,Assistance,and service
- Time Management,multi-tasking strength
- Outgoing Personality
- Professional and Friendly Demeanor
- Store Organization,Store Cleaning
- Payment Processing,Cash Handling Accuracy,and Register Operation
- Adaptability and Flexibility
- Strong Communication and Interpersonal Skills
- Detail Oriented
Timeline
Sales Associate
The Salvation Army Family Store & Donation Center
03.2021 - 09.2021
Volunteer
Tribute Festival 2018 Homeless Warrior Charity
05.2018 - 08.2018
Additional Adult Support Intermediate Class
Baltimore County Public School System
09.2006 - 10.2018
High School Diploma -
Bohemia Manor High School