Tricia Frazier
Litchfield
Summary
Results-driven manager of quality and compliance with a strong track record of enhancing quality systems and ensuring regulatory compliance. Expertise in transforming complex requirements into clear processes that improve service delivery and stakeholder confidence. Recognized for leading cross-functional initiatives and delivering impactful training in person-centered practices.
Overview
21
21
years of professional experience
Work History
Senior Quality Project Administrator and Human Rights Committee Chair
Gateways Community Services
Nashua
08.2022 - Current
- Results driven QI manager of human relations and DAADS regional Human Rights Committee Chairperson with a strong track record of elevating organizational quality systems, strengthening regulatory compliance, and protecting the rights and dignity of individuals served across Region 6. Known for transforming complex regulatory requirements into clear, scalable processes that improve service delivery, reduce
compliance risk, and enhance stakeholder confidence. I lead crossfunctional initiatives that
streamline auditing, modernize quality data management, and increase efficiency in statewide reporting while fostering a culture of continuous improvement rooted in LEAN principles. As HRC Chair, I manage all aspects of committee operations, drive timely and accurate plan reviews, and deliver high-impact training that ensures person-centered, least restrictive practices. Recognized for strong communication, decisive leadership, and the ability to coordinate across departments, state partners, and community stakeholders to advance quality outcomes, uphold human rights, and support agency mission and strategy. - Coordinated project timelines and resources for community service initiatives.
- Managed documentation and reporting for compliance with organizational standards.
- Facilitated communication between staff and external stakeholders for project alignment.
Portrait Photographer
TC Photography by Tricia Frazier
Litchfield
04.2005 - Current
- Established and operated a portrait photography business focused on outdoor/natural light photography techniques.
Specialized in high school senior portraits that showcase personal interests through layered images.
Documented weddings, events, families, newborns, young children, and children with disabilities.
Adopted a distinctive style to ensure portraits resonate with clients' unique identities and talents. - Captured high-quality portraits in various settings and lighting conditions.
- Collaborated with clients to understand their vision and preferences.
- Edited and retouched images using industry-standard software for optimal results.
Quality Project Administrator
Gateways Community Services
Nashua
04.2021 - 08.2022
- Coordinated planning and execution of policies and procedures for consumer-focused quality enhancement, process optimization, and strategic initiatives for gateways area agency by reviewing behavior plans to verify adherence to csni practice standards and nh state regulations regarding human rights of individuals with developmental disabilities and acquired brain disorders.
- Coordinated project schedules and timelines for community service initiatives.
- Managed communication between stakeholders and project teams effectively.
- Organized documentation and reports for compliance and project tracking.
Para Educator
Litchfield School District
Litchfield
03.2014 - 04.2021
- Provided behavioral and academic support to elementary-age students in individual and small group settings.
Recorded behavioral data and executed behavior plans tailored for intensive needs programs.
Focused on IEP goals in autism and extended day programs, enhancing student engagement.
Facilitated summer academic and social skills groups through ESY and connections initiatives.
Utilized assistive devices, including hearing aids, FM units, and iPads with communication software.
Implemented ABA behavior plans while collaborating with BCBA consultants for effective strategies.
Supported nonverbal communication through image-based methods, addressing sensory needs and dietary restrictions.
Achieved PE II certification; certified in CPI non-violent crisis intervention and first aid/CPR/AED. - Supported teachers in classroom management and instructional activities.
- Assisted students with special needs in daily learning tasks.
- Facilitated small group activities to enhance student engagement.
Real Estate Paralegal
Access Closing & Title
Merrimack
05.2013 - 02.2014
- Provided timely responses to client inquiries, enhancing overall client experience.
Engaged in regular communication with lenders to support loan processing.
Leveraged strong written and verbal communication skills for effective collaboration.
Utilized organizational skills and knowledge of real estate industry practices.
Ensured adherence to legal guidelines through careful attention to detail.
Focused on delivering superior customer service consistently.
Compiled legal descriptions of property and closing documents, including HUD statements. - Reviewed legal documents for real estate transactions and ensured compliance.
- Prepared closing documents and facilitated smooth transaction processes.
- Conducted title searches to identify property ownership and liens.
Education
BLA - Communications, Business Admin., Prelaw Studies
University of New Hampshire-Main Campus
Durham, NH03-2026
Skills
- Lean Six Sigma Green Belt Certified
- Interdepartmental collaboration
- Data entry accuracy
- Microsoft Office Suite/Excel
- Google Workspace
- PowerPoint
- Applied Behavior Analysis techniques
- Developmental disabilities knowledge
- Stakeholder engagement
- Behavior management strategies
- Special needs experience
- Autism support
- Disabilities knowledge
- Process documentation
- Time management
- Organizational skills
Other
References furnished upon request.
Timeline
Senior Quality Project Administrator and Human Rights Committee Chair
Gateways Community Services
08.2022 - Current
Quality Project Administrator
Gateways Community Services
04.2021 - 08.2022
Para Educator
Litchfield School District
03.2014 - 04.2021
Real Estate Paralegal
Access Closing & Title
05.2013 - 02.2014
Portrait Photographer
TC Photography by Tricia Frazier
04.2005 - Current
BLA - Communications, Business Admin., Prelaw Studies
University of New Hampshire-Main Campus