TRICIA HENDERSON

• Evaluated data to identify opportunities and propose actions in effort to increase effectiveness of Operations departments

Collaborated with the Transportation & Inbound/Outbound Warehouse management staffs to maximize productivity

• Coordinated efforts with Safety department to aid in training, conducting associate observations, up-dating preferred work methods, conducting accident investigations to determine root causes, and routine safety inspections
• Makes recommendations for disciplinary action and/or behavior modification where required
• Performed management functions of staff selection, development, discipline, performance reviews and/or terminations
• Generated various document control reports as required
• Project lead for essential personnel in time of catastrophic events and emergencies (hurricane, facility malfunction etc.) locally and/or at other Operating Companies required
• Act as Operating Company Operations liaison for Operations systems upgrades
• Collaborate with local and corporate resources to schedule and complete system enhancements
• Advised system enhancements to improve profitability and productivity.
• Diagnosed, troubleshot and resolved network and system problems.
• Resolved or escalated problem tickets to resolve user issues.
• Performed system analysis, documentation, testing, implementation and user support for platform transitions.
• Identified and resolved problems through root cause analysis and research.
• Resolved malfunctions with systems and programs through troubleshooting.
• Oversaw installation of software programs and hardware systems to meet requirements.
• Investigated and addressed system issues to enhance usability and improve functionality.
• Enhanced and reconstructed computer systems resulting in 40% increased efficiency for business end-users

• Supervises daily work and safety of 40 employees engaged in order selection, product replenishment, order loading, including all warehouse functions, selectors, loaders and night forklift operators
• Examine and control night warehouse functions by running and reporting warehouse productivity
• Propose efficiency ideas, cost reduction measures and assists with implementation of changes within night warehouse
• Train new associates, including cross training of existing associates
• Maintain associate relations through regular department or pre- shift meetings; maintains on-going interaction; keeps open communication channels with associates by answering questions and explaining policies and procedures; monitors associate morale; and submit and respond to ideas to improve associate engagement and enablement
• Interpret, train, and consistently enforce Company policies and procedures
• Manage efforts with Safety department to aid in training, conducting associate observations, up-dating preferred work methods, conducting accident investigations to determine root causes, and routine safety inspections
• Makes recommendations for disciplinary action and/or behavior modification where required
• Execute management functions of staff selection, development, discipline, performance reviews and/or terminations
• Conform with local, state and federal regulatory agencies (i.e.
• OSHA, AIB, FDA, USDA, etc.)
• Initiate reports necessary for night’s workload (Special instructions, Special Orders Item, Handstack Report)
• Research and double check customers’ orders and have loads reserved
• Check loads that are designated on special instructions report
• (If waiting on pallets, spot check pallets that are already located on loading dock)
• Validate that special-order items are selected and placed on correct pallet
• Confirm that weights are correct on catch weight variation report
• Research product that could not be found (warehouse out).
• Revised and developed procedures to reduce risk and achieve compliance.

• Support with banking, treasury, and cash management activities for Western Division
• Prepare all checks for deposit on weekly basis, as well as all void checks and stop payments
• Process daily funds disbursements such as electronic payments to bank
• Record all in bound wires, lockbox deposits, and contributions from partners to general ledger
• Clear all hedge settlements, intercompany settlements (net income and management fees), and Corporate cash that is recorded to general ledger
• Enter all cash to cash transactions to journal monthly
• Create monthly performance and forecasting reports
• Expanded yearly company rebate from $30,000 to $110,000