Tricia Lee
Salt Lake City,UT
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
17
17
years of professional experience
Work History
SR Dispute Resolution Specialist
Discover Financial Services, DFS
Salt Lake City, UT
05.2014 - Current
- Devised and implemented dispute resolution processes for companies, enabling fast resolution of disputes.
- Drove dispute resolutions using effective problem-solving and by guiding mutual understanding of opposing viewpoints.
- Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
- Analyzed, researched and resolved payment claims within required timeframes.
- Implemented project management techniques to overcome obstacles and increase team productivity.
Account Manager
Discover Financial Services, DFS
Salt Lake City
10.2013 - 05.2014
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction
- Evaluated client needs and developed tailored solutions to increase positive customer ratings
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions
Technical Support
Secure Alert
Sandy, UT
09.2007 - 05.2013
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Monitored systems in operation and quickly troubleshot errors.
Education
High School Diploma -
HUNTER HIGH SCHOOL
Salt Lake City, UT06.2003
Skills
- Customer Service
- Verbal and Written Communication
- Time Management
- Organization and Efficiency
- Discrepancy resolution
- MS Office
- Type 60 WPM
Timeline
SR Dispute Resolution Specialist
Discover Financial Services, DFS
05.2014 - Current
Account Manager
Discover Financial Services, DFS
10.2013 - 05.2014
Technical Support
Secure Alert
09.2007 - 05.2013
High School Diploma -
HUNTER HIGH SCHOOL