Tricia Lindell
Park City,KS
Summary
Strategic leader in management field known for high productivity and efficient task completion. Possess specialized skills in operational strategy, team leadership, and conflict resolution. Excel in communication, adaptability, and problem-solving to achieve organizational goals.
Overview
13
13
years of professional experience
Work History
Manager Neuro Trauma Specialty Unit
Wesley Medical Center HCA
Wichita, KS
12.2023 - Current
- Ensured compliance with regulatory requirements and industry standards.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Coached, mentored and trained team members in order to improve their job performance.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Developed and implemented strategic plans to achieve company objectives.
- Led a team of 70 employees, ensuring high productivity, and excellent customer service..
- Directed recruitment, hiring, and training of new staff members.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Provided leadership during times of organizational change or crisis situations.
Director of Nursing
Ohana Pacific
Kaneohe, HI
08.2020 - 11.2021
- Developed and implemented nursing policies, procedures, and protocols to ensure patient safety.
- Reviewed incident reports submitted by nurses related to any adverse events that occurred during their shift.
- Budgeted, managed, and scheduled nursing staff, fostering environment supportive to patients.
- Developed and implemented nursing policies and procedures to ensure quality patient care.
- Collaborated with physicians and other healthcare providers to coordinate patient care plans.
- Participated in interdisciplinary teams to discuss patient care issues or concerns and develop solutions as needed.
- Implemented changes needed to correct deficiencies found during government inspections.
- Resolved conflicts among staff members in a professional manner while maintaining positive working relationships.
- Maintained accurate records of staff certifications, licensure, continuing education credits.
- Implemented strategies for improving patient satisfaction scores in the nursing department on an ongoing basis.
- Attended meetings with senior management personnel to provide updates on progress of projects and initiatives being undertaken by the nursing team.
- Developed and maintained staffing schedule in accordance with contract terms, budget mandates and accreditation standards for nursing coverage.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
Director of Nursing
Lutheran Senior Services, Inc.
Peoria , IL
09.2016 - 08.2020
- Developed and implemented nursing policies, procedures, and protocols to ensure patient safety.
- Budgeted, managed, and scheduled nursing staff, fostering environment supportive to patients.
- Developed and implemented nursing policies and procedures to ensure quality patient care.
- Collaborated with physicians and other healthcare providers to coordinate patient care plans.
- Explained policies, procedures and services to patients.
- Participated in interdisciplinary teams to discuss patient care issues or concerns and develop solutions as needed.
- Established solid relations with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
- Set and monitored achievement goals for nursing department consistent with established philosophy and standards of practice.
- Resolved conflicts among staff members in a professional manner while maintaining positive working relationships.
- Attended meetings with senior management personnel to provide updates on progress of projects and initiatives being undertaken by the nursing team.
- Monitored changes in laws and regulations related to healthcare delivery services to ensure compliance with all applicable standards.
- Oversaw the daily operations of the nursing department including staffing, scheduling, budgeting, and resource allocation.
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
- Ensured compliance with state regulations regarding nurse-to-patient ratios and other safety guidelines.
Charge Nurse Pediatric Surgery
OSF St. Francis Medical Center
Peoria, IL
01.2012 - 07.2016
- Achieved departmental goals and objectives by instituting new processes and standards for in-patient care.
- Organized and delegated tasks during rapid response and high-pressure code situations.
- Ensured that all documentation was completed accurately according to established policies and procedures.
- Ensured compliance with infection control protocols throughout the facility.
- Met with administrator to discuss patient care status, issues, and information.
- Provided emotional support to patients and their families during difficult times.
- Managed staffing levels within the unit while ensuring optimal levels of patient care.
- Collaborated with interdisciplinary teams to develop individualized care plans for patients.
- Advised, coached and mentored experienced and student nurses on medical issues, crisis management, and appropriate nursing interventions.
- Supported physicians and consultants with tests and procedures.
- Assisted in the development and implementation of departmental policies and procedures.
- Responded quickly to emergent situations such as cardiac arrest or respiratory distress.
- Coordinated, tasked and supervised nurses and ancillary staff based on staffing requirements.
- Trained and mentored new RNs on best practices, hospital policies and standards of care.
- Collaborated with other departments such as pharmacy, laboratory services, physical therapy, to ensure proper delivery of services.
- Coordinated communication between physicians and other healthcare professionals regarding patient care.
- Participated in quality improvement initiatives to ensure best practice standards were met within the unit setting.
Education
Master of Science - Nursing Leadership And Management
Western Governors University
Salt Lake City, UT11-2019
Bachelor of Science - Nursing
Northwestern State University of Louisiana
Shreveport, LA12-2016
Skills
- Regulatory compliance
- Resource allocation
- Policy and procedure development
- Cross-functional team management
- Time management
- Recruiting and interviewing
- Staff management
- Complex Problem-solving
- Verbal and written communication
- Expectation setting
- Goal setting
- Clear communication
Timeline
Manager Neuro Trauma Specialty Unit
Wesley Medical Center HCA
12.2023 - Current
Director of Nursing
Ohana Pacific
08.2020 - 11.2021
Director of Nursing
Lutheran Senior Services, Inc.
09.2016 - 08.2020
Charge Nurse Pediatric Surgery
OSF St. Francis Medical Center
01.2012 - 07.2016
Master of Science - Nursing Leadership And Management
Western Governors University
Bachelor of Science - Nursing
Northwestern State University of Louisiana