Desired Job Title
Office ManagerHome Health Care NurseOwnerCustomer Service RepresentativeWork Type
Full TimePart TimeLocation Preference
On-SiteRemoteLocation: Norton, OH, US
Open to relocation: No
Tricia Mayfield
Norton,OH
Work Preference
Summary
Proactive office administrator skilled in problem-solving and document organization. Expertise in time management and process improvement aimed at enhancing operational workflows and team productivity.
Overview
26
26
years of professional experience
Work History
Office Manager
Mayfield Express LLC
Seville, Ohio
2023.05 - Current
- Coordinated office supplies and inventory management to support smooth operations.
- Implemented filing systems to organize documents and improve accessibility.
- Facilitated communication with vendors and service providers to enhance service delivery.
- Supported onboarding procedures for new staff members seamlessly.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Monitored invoices and payments for accuracy in accounts receivable and payable.
Home Health Care Nurse
Legacy Visiting Health Services
Canfield , OH
2015.08 - 2022.09
- Provided direct patient care in home settings for various medical needs.
- Assisted patients with daily living activities and personal hygiene tasks.
- Administered medications and monitored vital signs as per care plans.
- Communicated effectively with patients, families, and healthcare teams.
- Documented patient progress and changes in health status accurately.
- Educated patients and families on health management and safety practices.
- Provided emotional support to patients and their families during difficult times.
- Provided referrals for community resources to support patients and families.
- Coordinated multidisciplinary teams to enhance comprehensive patient care.
- Communicated effectively with patients' families regarding their loved one's condition and any necessary changes in treatment plan.
- Coordinated with other healthcare providers involved in patient care to ensure continuity of service delivery.
- Observed changes in patient conditions that may require intervention or notification of a physician or supervisor.
- Maintained accurate documentation of patient progress notes according to agency policies.
- Educated caregivers on proper medication administration and treatment protocols to improve patient safety.
- Responded promptly to emergency situations while maintaining a calm demeanor under pressure.
- Performed routine check-ups on patients in the home environment.
- Managed medical records of individual clients accurately and confidentially.
- Provided wound care management, including changing dressings and applying topical ointments, creams, and gels as prescribed by physicians.
- Monitored vital signs, including temperature, pulse rate, respiration rate, and blood pressure levels, as required by physician orders.
- Assisted patients with activities of daily living and functional mobility to increase comfort and quality of life.
- Charted changes in patient conditions and discussed concerns with supervising healthcare provider.
- Addressed patient care needs, collected vitals, dressed wounds, and managed catheters.
- Supported patients with activities of daily living and functional mobility to improve comfort and quality of life and reduce pain.
- Administered prescribed medications and started intravenous fluids to address patient symptoms and underlying etiologies.
- Collected biological samples for routine laboratory testing to assist diagnostic processes.
- Offered guidance on medication management, ensuring adherence to therapy plans.
- Trained new home health nurses, sharing best practices and clinical expertise.
- Facilitated patient access to community resources and support services.
- Supported chronic illness management for patients, enhancing quality of life through tailored care plans.
- Coordinated with physicians and healthcare teams to update patient progress and adjust care plans.
- Conducted risk assessments in home environments to ensure patient safety.
- Monitored vital signs and symptoms, adjusting care plans as necessary.
- Managed the administration of intravenous (IV) therapies and nutrition.
- Administered medications, treatments, and injections as prescribed by healthcare providers.
- Assisted patients with daily living activities, including bathing, dressing, and grooming.
- Assessed patient conditions during in-home visits, developing personalized care plans.
- Administered oral, IV and intra-muscular medications and monitored patient reactions.
- Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
- Observed strict safety measures, including checking medication dosages before administration to patients.
- Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
- Monitored diet, physical activity, behaviors, and other patient factors to assess conditions and adjust treatment plans.
- Administered local, inhalation or intravenous anesthetics to patients undergoing procedures.
Owner
Mayfield Express LLC
Seville, OH
2006.12 - 2015.08
- Managed daily operations and logistics for transportation services.
- Oversaw staff recruitment, training, and performance evaluation processes.
- Cultivated and strengthened client relationships to enhance service satisfaction.
- Implemented safety protocols to ensure compliance with industry standards.
- Streamlined operational procedures, improving service delivery efficiency and reducing turnaround times.
- Monitored inventory levels and managed supply chain logistics effectively.
- Led marketing efforts to promote services across various platforms.
- Managed daily operations of business, including hiring and training staff.
- Maintained relationships with existing clients by providing superior customer service.
- Ensured compliance with local, state, and federal regulations.
- Oversaw budgeting and financial management.
- Identified new opportunities for growth, expansion, and diversification.
- Provided direction and guidance to employees.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Implemented marketing strategies on social platforms to increase visibility.
- Developed strategic plans to increase profitability and efficiency.
- Reviewed legal documents related to business operations.
- Developed policies and procedures for the organization.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Conducted performance reviews for employees on a regular basis.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
Customer Service Representative
Panther II/Panther Premium Logistics
Medina, Ohio
2000.07 - 2004.09
- Assisted customers with inquiries and resolved issues through effective communication.
- Processed orders and managed customer accounts using company software systems.
- Enhanced customer experience by maintaining up-to-date product knowledge and delivering accurate information.
- Collaborated with team members to enhance service delivery and customer satisfaction.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Fostered customer loyalty through personalized assistance and support to establish strong relationships.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Improved customer service processes by identifying areas for enhancement and proposing actionable changes.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Took special orders in person and over telephone, generating additional revenue every month.
- Mentored junior team members and managed employee relationships.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Education
Licensed Practical Nurse With IV - Licensed Practical Nurse
Wayne County Schools Career Center
Smithville, OH08.2011
High School Diploma -
Cloverleaf High School
Lodi, OH06.1987
Skills
- Office administration
- Inventory management
- Payroll processing
- Document organization
- Vendor communication
- Customer relationship management
- Employee onboarding
- Compliance monitoring
- Attention to detail
- Conflict resolution
- Effective communication
- Problem solving
- Time management
- Operations management
- Regulatory compliance
- Policy and procedure modification
- Clear oral/written communication
- Payroll and budgeting
- Staff hiring
- Office management
- Expense reporting
- Policy implementation
- Financial accounting
- Organizational skills
- Bookkeeping
Timeline
Office Manager
Mayfield Express LLC
2023.05 - Current
Home Health Care Nurse
Legacy Visiting Health Services
2015.08 - 2022.09
Owner
Mayfield Express LLC
2006.12 - 2015.08
Customer Service Representative
Panther II/Panther Premium Logistics
2000.07 - 2004.09
Licensed Practical Nurse With IV - Licensed Practical Nurse
Wayne County Schools Career Center
High School Diploma -
Cloverleaf High School