Tricia McBee
Sarasota,FL
Summary
Dynamic Music Manager with a proven track record at Crescent Club, excelling in artist development and talent scouting. Renowned for enhancing customer experiences through exceptional service and effective communication. Skilled in budgeting and finance, I successfully implemented promotions that boosted sales, fostering a loyal clientele and a positive atmosphere.
Overview
2027
2027
years of professional experience
Work History
Music Manager
Crescent Club
- Crafted and served a diverse range of cocktails and beverages to enhance customer experience.
- Maintained cleanliness and organization of bar area, adhering to health and safety standards.
- Assisted in training new staff on bar procedures, drink recipes, and customer service best practices.
- Managed inventory levels by monitoring supplies and placing orders as necessary to avoid shortages.
- Engaged with customers to build rapport and ensure satisfaction through attentive service and personalized recommendations.
- Served high customer volumes during special events, nights, and weekends.
- Implemented efficient workflow processes during peak hours to improve service speed and quality.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Obtained cash bank and stocked service bar to prepare for operation.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
Bartender
Moondoggys
Sarasota, FL
10.2024 - Current
- Developed special promotions to increase sales of featured drinks, contributing to overall profitability.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
- Implemented sustainable practices, reducing waste by introducing reusable straws and biodegradable napkins.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Boosted beverage sales, designing and promoting range of signature cocktails.
- Enhanced establishment's reputation, consistently receiving positive feedback on customer satisfaction surveys.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
- Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Upheld strict regulations for safe alcohol service and food safety.
- Assisted with inventorying beverage stock and bar supplies.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Helped management plan and serve bar menu exceeding customer expectations.
- Maintained cleanliness and organization of bar area, adhering to health and safety standards.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Obtained cash bank and stocked service bar to prepare for operation.
Bartender
Crescent Club
Sarasota, FL
10.2020 - Current
- Crafted and served a diverse range of cocktails and beverages to enhance customer experience.
- Maintained cleanliness and organization of bar area, adhering to health and safety standards.
- Assisted in training new staff on bar procedures, drink recipes, and customer service best practices.
- Managed inventory levels by monitoring supplies and placing orders as necessary to avoid shortages.
- Engaged with customers to build rapport and ensure satisfaction through attentive service and personalized recommendations.
- Served high customer volumes during special events, nights, and weekends.
- Implemented efficient workflow processes during peak hours to improve service speed and quality.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Obtained cash bank and stocked service bar to prepare for operation.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
Education
Dental Assistant - Dental Assistant
Smile Smart
Sarasota 12.2019
Associate of Science - General Studies
Santa Fe Community College
Gainesville, FL05.1988
Skills
- Stage design
- Artist development
- Talent scouting
- Creative direction
- Website management
- Budgeting and finance
- Audio production
- Music industry trends
- Positive attitude
- Teamwork
- Customer service
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Active listening
- Effective communication
- Verbal and written communication
- Decision-making
- Problem resolution
- Relationship building
- Professional and courteous
- Work Planning and Prioritization
- Scheduling and coordinating
- Conflict resolution
- Hiring and training
- Good judgment
- Quality control
Timeline
Bartender
Moondoggys
10.2024 - Current
Bartender
Crescent Club
10.2020 - Current
Music Manager
Crescent Club
Dental Assistant - Dental Assistant
Smile Smart
Associate of Science - General Studies
Santa Fe Community College