Highly-qualified individual effective at conflict resolution and persuasive communication. Knowledgeable about quality assurance and training. Hardworking and reliable with an excellent attention to detail.
Overview
22
22
years of professional experience
Work History
Human Resources Manager
Rafael Rivera Jr DDS PLLC
04.2021 - Current
Developed and implemented employee onboarding programs to streamline integration processes.
Facilitated conflict resolution and employee relations initiatives to promote a positive workplace culture.
Managed recruitment strategies, enhancing talent acquisition processes for various positions.
Conducted performance evaluations and provided feedback to support staff development and growth.
Human Resources Manager
Spangler Restoration
09.2019 - 04.2021
Improved organizational culture by initiating diversity and inclusion programs.
Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
Motivated employees through special events, incentive programs, and constructive feedback.
Reduced process gaps while supervising employees to achieve optimal productivity.
High School Curriculum and Instruction Support
Cabarrus County Schools
Concord, NC
10.2011 - 09.2019
Responsible for seamless production of all Cabarrus County Schools graduations.
Responded to customer requests via telephone and email.
Entered details such Requisitions, Purchase Orders and Prepaid Vouchers as a financial responsibility.
Copied, logged and scanned supporting documentation.
Human Resources Manager
Mecklenburg Health & Rehabilitation Center
Charlotte, NC
01.2010 - 10.2011
Devised hiring and recruitment policies for 300-employee facility.
Implemented training programs for new and existing employees.
Monitored and handled all employee claims, including performance-based and harassment incidents.
Directed job fairs to bring in local talent for long term and seasonal positions.
Maintained company compliance with all local, state and federal laws, in addition to establishing organizational standards.
Created and implemented initiatives to improve employee engagement.
Collaborated with department managers to assess needs.
Represented organization at personnel-related hearings and investigations.
Resolved employment-related disputes through proactive communication.
Human Resources Manager
Barefoot & Co
Matthews, NC
08.2004 - 11.2009
Maintained company compliance with all local, state and federal laws, in addition to establishing organizational standards.
Created and implemented initiatives to improve employee engagement.
Implemented training programs for new and existing employees.
Monitored and handled all employee claims, including performance-based and harassment incidents.
Collaborated with department managers to assess needs.
Developed strategy for recruitment and hiring.
Represented organization at personnel-related hearings and investigations.
Handled under staffing, disputes, terminating employees and administering disciplinary procedures.
Education
BBA - Human Resources
Kent State University
Kent, OH
1993
Skills
Methodology implementation
Clerical support
Project management
Team leadership
Interpersonal and written communication
Strong verbal communication
Powerful negotiator
Conflict resolution
Staff development
Extremely organized
Self-motivated
Public speaking