Tricia Miller
St Bonifacius,MN
Summary
Professional with strong background in Occupational Therapy and care coordination. Skilled in patient advocacy, healthcare planning, and resource management. Known for effective team collaboration and achieving measurable results. Adaptable to changing needs with robust communication and organizational skills. Reliable and focused on delivering high-quality care outcomes.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Home Health Care Coordinator
naviHealth/Home & Community Care with Optum
03.2022 - Current
- HHCC is responsible for the management of authorization requests for home health services in accordance with CMS and nationally recognized standards.
- Identify and coordinate any post-discharge needs for patients.
- Collaborate with intake team, home health team, appeals/denials teams and Medical Directors to ensure requests in accordance with mandated turnaround times and quality metrics.
- Participate in regular review of department reports on key quality metrics and identify opportunities for systemic improvements.
Skilled Inpatient Care Coordinator
naviHealth
01.2019 - 03.2022
- SICC completes weekly functional assessments and engages the PAC Inter-disciplinary care team providing them with the nH Outcome tool to align expectations for discharge planning
- Engages patients and families to share information and facilitate informed decisions
- By serving as the link between patients and the appropriate health care personnel, the SICC is responsible for ensuring efficient, smooth, and prompt transitions of care
Occupational Therapist
Kindred at Home
04.2017 - 09.2018
- Home Health Occupational Therapist - evaluate, provide direct therapeutic treatment and instructions to patients, recertifications, progress notes, recommendations adaptive equipment/home modifications, discharges, and communicate between patient, family and facility, if currently living in a facility
Occupational Therapist
Presbyterian Homes
08.2013 - 05.2018
- Transitional Care Facilities, Skilled Nursing Facilities and Long Term Care Facilities
- Duties: evaluations, discharges, direct therapeutic treatments, and patient education/training
- Patient caseload included inpatient status post orthopedic, neurological rehab, cardiac rehab, wheelchair positioning and management and various diseases and conditions
Occupational Therapist
Aegis Therapies
01.2007 - 05.2017
- Transitional Care Facilities, Skilled Nursing Facilities and Long Term Care Facilities
- Worked as an Occupational Therapist for complete care of patients in inpatient setting along with assisting rehab manager with RUG level management, staffing, and supervision of OT assistances, rehab aids and college interns
Rehab Services Manager
Life Care Center of America
08.2003 - 12.2007
- Management of the rehabilitation department at skilled nursing facility
- Duties: staffing, financial profit/loss, budget, marketing and growth of practice, yearly reviews of rehab staff, along with direct evaluations and discharges of patients
Facility Rehab Coordinator/Occupational Therapist/Certified Occupational Therapy Assistant
Extendicare Health Services, Inc.
01.2001 - 01.2003
- Management of rehab department at skilled nursing facility
- Duties: staffing, financial profit/loss, budget, marketing and growth of practice along with direct evaluations and discharges of patients
Education
BS - Occupational Therapy
St. Catherine’s University
St. Paul, MN01.2002
Skills
- Case Management
- CMS
- Documentation
- Organizational Skills
- Documentation proficiency
- Multidisciplinary team collaboration
- Interdepartmental Collaboration
- Critical Thinking
- Patient Care Assessment
- Decision-Making
Certification
Board of Occupational Therapy, Minnesota
Timeline
Home Health Care Coordinator
naviHealth/Home & Community Care with Optum
03.2022 - Current
Skilled Inpatient Care Coordinator
naviHealth
01.2019 - 03.2022
Occupational Therapist
Kindred at Home
04.2017 - 09.2018
Occupational Therapist
Presbyterian Homes
08.2013 - 05.2018
Occupational Therapist
Aegis Therapies
01.2007 - 05.2017
Rehab Services Manager
Life Care Center of America
08.2003 - 12.2007
Facility Rehab Coordinator/Occupational Therapist/Certified Occupational Therapy Assistant
Extendicare Health Services, Inc.
01.2001 - 01.2003
Board of Occupational Therapy, Minnesota
BS - Occupational Therapy
St. Catherine’s University
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