Tricia Peters
Westminster,co
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
20
20
years of professional experience
Work History
Classroom Paraeducator
Jefferson County School District
Lakewood, CO
02.2024 - Current
- Provided individualized instruction and academic support to small groups of students.
- Supervised students during lunch, recess, and field trips.
- Organized classroom materials and resources to ensure a safe learning environment.
- Collaborated with school staff members on strategies for addressing challenging behaviors in the classroom.
- Assisted with testing procedures by proctoring exams and providing accommodations as needed.
- Facilitated positive behavior management techniques through modeling appropriate behaviors and reinforcing desired behaviors in the classroom setting.
- Incorporated differentiated instruction methods into lessons to meet the diverse needs of all learners.
- Communicated regularly with teachers regarding student progress and any concerns that may arise.
Service Manager
Sprouts Farmer Market
Wheat Ridge, CO
11.2021 - 12.2023
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Pitched in to complete various duties during peak periods or employee absences.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Created employee work schedules to keep shifts properly staffed.
- Recruited and trained new employees to meet job requirements.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Completed day-to-day duties accurately and efficiently.
Bulk Foods Manager
Sprouts Farmers Market
Lakewood, CO
03.2019 - 11.2021
- Maintained records of inventory, orders, and deliveries.
- Processed returns of damaged or expired products in accordance with store policy.
- Organized, stocked, and rotated merchandise in bulk food section.
- Managed budgets for purchasing supplies and equipment necessary for operation of the department.
- Resolved complaints from customers regarding quality issues or incorrect orders promptly and professionally.
- Trained employees on proper handling and care of bulk food products.
- Monitored product quality control standards for freshness, color, texture, taste, size.
- Delegated work to staff, setting priorities and goals.
Produce Clerk
Sprouts Farmer Market
Lakewood, CO
06.2010 - 03.2021
- Organized displays of fresh fruits and vegetables in the store.
- Monitored temperature logs for refrigerators and freezers.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Checked for quality, ripeness, and overall condition of products before stocking shelves.
- Operated cash register efficiently during peak business hours.
- Followed proper receiving procedures for perishable items.
- Greeted customers and offered to help locate produce items.
- Assisted other departments within the store when needed.
- Maintained records related to sales for store management.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Data Entry Clerk
A&M Aerospace
Denver, CO
03.2004 - 01.2010
- Obtained scanned records and uploaded into company databases.
- Created spreadsheets to track data entries.
- Proofread and edited documents to correct errors.
- Determined appropriate databases for completed documents and transferred files electronically.
- Contacted customers via phone or email to address data inquiries.
- Emailed completed documents to supervisors and co-workers to confirm accuracy.
- Supported data entry across departments as requested, switching promptly to new projects.
- Kept detailed notes during meetings and relayed information to co-workers through email.
- Answered incoming phone calls and directed callers to appropriate departments and personnel.
Education
High School Diploma -
Arvada High School
Arvada, CO06.1990
Skills
- Customer Service
- Culture Development
- Customer Service Management
- Coaching and Mentorship
Timeline
Classroom Paraeducator
Jefferson County School District
02.2024 - Current
Service Manager
Sprouts Farmer Market
11.2021 - 12.2023
Bulk Foods Manager
Sprouts Farmers Market
03.2019 - 11.2021
Produce Clerk
Sprouts Farmer Market
06.2010 - 03.2021
Data Entry Clerk
A&M Aerospace
03.2004 - 01.2010
High School Diploma -
Arvada High School