Tricia Salmon
Morgantown,WV
Summary
Detail-oriented Service Advisor with extensive experience in RV repair estimating, warranty support, and insurance supplements. Known for effective communication, attention to detail, and strong customer service. Committed to improving service efficiency and customer satisfaction.
Overview
12
12
years of professional experience
Work History
Service Advisor
Meyers RV
Mt Morris, PA
05.2025 - Current
- Supported RV service scheduling and repair order intake at Meyers RV.
- Educated customers on repair needs, timelines, and service recommendations to enhance understanding and decision-making.
- Prepared estimates and reviewed repair approvals with customers.
- Relayed work updates between technicians, parts staff, and service customers.
- Delivered precise repair cost estimates, labor times, and parts pricing to ensure customer transparency and satisfaction.
- Working with Jayco, Grand Design, Forest River, Entegra, Thor, Keystone, Brinkley, Ember, Flagstaff, Coachmen, Heartland, Coleman, and Winnebago.
- Create estimates for body damage, water intrusion, roof, tire blowout damage, side wall repairs, slide repairs, hail damage, wind damage, and frame damage, and followed through with supplements, parts pricing, labor, and, photos for insurance carriers including State Farm, USAA, Progressive, Erie, Allstate, and Farmers.
- Facilitated communication between insurance adjusters and customers via email, phone, and text to keep all parties informed of camper repair progress.
- Collected deductible payments to facilitate insurance claims. and processing all payments.
Service Advisor
Camping World
Fairmont, West Virginia
05.2022 - 05.2025
- Advised customers on repair needs and service recommendations to ensure clarity on timelines and expectations.
- Prepared estimates and reviewed repair authorizations with customers.
- Developed and maintained strong relationships with customers to ensure repeat business.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Provided accurate repair cost estimates, labor times, and parts pricing to customers.
- Collaborated with manufacturers including Forest River, Thor, Keystone, Flagstaff, Coachmen, Heartland, and Coleman to facilitate repair processes.
- Create estimates for body damage, water intrusion, roof, tire blowout damage, side wall repairs, slide repairs, hail damage, wind damage, and frame damage, and followed through with supplements, parts pricing, labor, and, photos for insurance carriers including State Farm, USAA, Progressive, Erie, Allstate, and Farmers.
- Communicated regularly with insurance adjusters and customers via email, phone, and text to keep them informed on camper repair progress.
- Receiving deductible and processing all payments.
Service Advisor
Chenoweth Ford
Clarksburg, West Virginia
02.2021 - 05.2021
- Coordinated RV service appointments and repair order intake at Meyers RV.
- Advised customers on repair needs, timelines, and service recommendations.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Prepared estimates and reviewed repair authorizations with customers.
- Managed warranty claims and service documentation, ensuring accuracy and compliance for RV repairs.
- Recorded service concerns, vehicle information, and customer requests accurately.
- Supported smooth service bay flow through scheduling and order management.
- Resolved customer complaints in an efficient and courteous manner.
- Handled incoming calls from potential customers, providing quotes and detailed information about dealership services.
- Ensured that all customer inquiries were handled promptly and accurately.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Recommended additional services and products, contributing to increased customer satisfaction and service utilization.
Service Advisor
John Howard Subaru Nissan
Morgantown, West Virginia
02.2018 - 10.2020
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Recommended additional products or services tailored to customer needs, contributing to increased sales opportunities.
- Managed incoming calls from potential customers to provide service information and quotes, enhancing customer engagement.
- Ensured that all customer inquiries were handled promptly and accurately.
- Demonstrated knowledge of advanced diagnostic equipment used in the shop.
- Developed and maintained strong relationships with customers to ensure repeat business.
- Encouraged customer satisfaction through effective problem resolution. by resolving problems with knowledgeable and friendly service.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Service Advisor
Ryan Dodge Of Bismarck
Bismarck, North Dakota
11.2014 - 03.2017
- Advised customers on repair needs, timelines, and service recommendations.
- Prepared estimates and reviewed repair authorizations with customers.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Addressed and resolved customer complaints efficiently to maintain positive relationships and foster loyalty.
- Developed and maintained strong relationships with customers to ensure repeat business.
- Recommended relevant products and services to customers, contributing to enhanced satisfaction and repeat business.
- Managed warranty claims and service documentation for RV repairs to ensure compliance and customer satisfaction.
- Recorded service concerns, vehicle information, and customer requests accurately.
- Supported smooth service bay flow through schedule and order management.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
Education
High School Diploma -
Southern High
Harwood, MD05-1995
Skills
- Repair order intake
- Work order interpretation
- Repair authorization
- Warranty administration
- Insurance supplements
- Service scheduling
- Parts coordination
- Service advising
- Customer engagement
- Customer service
- Technical knowledge
- Vehicle inspection
- Cost estimation
- Price quoting
- Service fulfillment
- Customer issue resolution
- Complaint resolution
- Records management
- Goal-oriented mindset
- Progress reporting
- Service order flow
- Service workflow coordination
- Dealer management system
- CRM software
- Point-of-sale system
- POS systems and ordering platforms
- Multitasking and organization
- Attention to detail
- Problem solving
- Effective communication
- Relationship management
- Customer retention
- Records management
- Estimate writing
- Quality control
- Preventive maintenance coordination
- Vehicle assessment
- Report generation
- Account management
- Service workflow coordination
- Effective communication
- Work order interpretation
- POS systems and ordering platforms
- Repair estimating
Timeline
Service Advisor
Meyers RV
05.2025 - Current
Service Advisor
Camping World
05.2022 - 05.2025
Service Advisor
Chenoweth Ford
02.2021 - 05.2021
Service Advisor
John Howard Subaru Nissan
02.2018 - 10.2020
Service Advisor
Ryan Dodge Of Bismarck
11.2014 - 03.2017
High School Diploma -
Southern High