TRICIA SCHMIDT
Palm Coast,FL
Summary
Dedicated professional who is highly meticulous, organized and a trained multi-tasker. I am a team player and willing to do what is asked of me.
Overview
33
33
years of professional experience
Work History
Medical Secretary
Halifax Health Primary Care
Bunnell, Florida
05.2023 - Current
- Greeted patients upon arrival, collected medical history and verified insurance coverage.
- Prepared patient charts for physicians prior to appointments, including updating existing information.
- Transcribed doctor's orders into the electronic health record system.
- Answered incoming calls in a professional manner and directed them to the appropriate personnel.
- Maintained accurate patient records and filing systems according to established policies and procedures.
- Responded to inquiries from patients regarding billing, scheduling and appointment changes.
- Assisted with check-in and check-out of patients in an efficient manner, ensuring all necessary forms were completed accurately.
- Verified patient demographics and insurance information prior to each visit or procedure.
- Coordinated referrals between primary care physicians and specialists as required.
- Created new patient files when needed and ensured that all documents were properly filed in each file folder.
- Processed payments for co-pays or services rendered using computerized billing software programs.
- Prepared correspondence such as letters, reports or memos on behalf of the office staff.
- Monitored patient messages sent via email or phone message system and responded accordingly.
- Ensured HIPAA compliance was maintained throughout the practice by following protocols.
- Answered phone calls to provide assistance, information, and medical personnel access.
- Answered phone calls, directed inquiries, and provided exceptional patient service.
- Handled cash transactions and processed payments for medical services.
- Conducted follow-up calls to patients for appointment reminders and care instructions.
Cemetery Secretary
Craig Flagler Palms
Flagler Beach, FL
10.2021 - 05.2022
- Maintained organized filing system of paper and electronic documents.
- Managed multiple calendars and contacts using computer software.
- Created and updated spreadsheets to track and report data.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Handled incoming calls and directed callers to appropriate department or employee.
- Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
- Oversaw filing systems and scanned documents to manage physical and electronic documents and information.
- Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and comply with company policies and procedures.
- Directed customer communication to appropriate department personnel.
- Improved office efficiency, managing client correspondence, record tracking and data communications.
- Generated [Type] reports to present decision-makers with valuable data.
Elderly Caretaker
Arlene Schmidt
Bunnell, FL
03.2018 - 02.2023
- Managed residents' activities of daily living.
- Supported individuals' desires for dignity by compassionately assisting with personal hygiene.
- Kept room spaces, linens and restrooms clean and refreshed with supplies.
- Assessed patient needs and reported changes or issues to healthcare team.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Drove disabled and elderly clients to medical appointments.
- Improved patient outlook and daily living through compassionate care.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
- Provided personal care for elderly clients, including bathing, toileting and dressing.
- Organized recreational activities for elderly clients, such as games and outings.
- Monitored vital signs and reported changes to medical staff.
- Administered medications according to doctor's orders.
- Prepared meals and snacks according to dietary requirements.
- Maintained a clean and safe environment in the home setting.
- Provided companionship and emotional support to clients.
- Performed light housekeeping duties such as laundry, dusting, vacuuming.
- Transported patients to medical, dental and personal care appointments.
- Laundered clothing and bedding to prevent infection.
- Redirected clients with memory issues, providing safety guidance protection.
- Organized oral medications for clients following dosage and schedule requirements.
Patient Service Representative
Orthopaedic Clinic of Daytona Beach
Palm Coast, FL
09.2017 - 09.2020
- Completed and submitted clinical documentation in accordance with agency guidelines.
- Sensitive to the needs of geriatric patients.
- Provided accurate and appropriate information in response to patient inquiries.
- Addressed patient service inquiries in a timely and accurate fashion.
- Developed effective relationships with all call center departments and medical staff through clear communication.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Documented and managed patient information in computer system.
- Coordinated insurance authorizations, collected co-payments and resolved discrepancies.
Crematory Manager
Abacos Crematorium, LLC
New Smyrna Beach, FL
05.2012 - 10.2017
- Removed the deceased from the place of death and transported to the funeral home.
- Addressed all client questions and requests for information relating to funeral services and pricing.
- Completed and filed all necessary legal documentation in a timely manner.
- Complete all monthly maintenance on the
equipment and repair equipment, when needed.
- Arranged family viewings in a manner consistent with each family's heritage and religious beliefs.
- Prepared death certificates and drafted obituaries.
- Offered counseling and comfort to bereaved family members and friends.
- Processed death certificates in a timely and accurate manner.
- Casketed the deceased in preparation for visitations and burials.
- Completed legal documentation and signed death certificates.
- All other tasks assigned by the owner.
Funeral Assistant
Craig Flagler Palms Funeral Home
Flagler Beach, FL
08.2011 - 12.2012
- Assisted Funeral Directors with services in the chapel and churches.
- Transported deceased to church or cemetery.
- Transported flowers and set them up at the church, in the chapel or at the graveside.
- Assisted Funeral Directors with casketing the deceased before services.
- Cleaned up after services.
- Any other tasks that were assigned by the Funeral Directors.
Transporter
First Call Removal Service, LLC
Port Orange, FL
08.2011 - 12.2012
- Transport the deceased person's to the Funeral Home or Crematory.
Security Officer
American Eagle Sentry, LLC
Palm Coast, FL
05.2010 - 10.2011
- Reported all incidents, accidents and medical emergencies to law enforcement.
- Issued security badges and visitor passes to all guests.
- Checked passes and credentials of persons seeking to enter the property.
- Served as the dispatcher and logged all officer's activities into the database.
- Distributed keys and radios to personnel that where required to receive and return them each day.
- All other tasks assigned by the Director of Security.
Security Officer
Plantation Bay Golf and Country Club
Ormond Beach, FL
10.2009 - 06.2010
- Checked passes and credentials of persons seeking to enter the property.
- Issued security badges and visitor passes to all guests.
- Investigated calls and complaints involving fire, theft, accident and hazard reports.
- Patrolled residential streets and premises to prevent and detect signs of intrusion and ensure security of doors, windows and gates.
- Answered alarms and investigated disturbances.
- Reported all incidents, accidents and medical emergencies to law enforcement.
- Patrolled the facility and served as a general security presence and visible deterrent to crime and rule infractions.
- Any other tasks assigned by the Director of Security
Security Officer, First Responder and Firefighter I
Securitas Securities
Decatur, IL
08.2008 - 03.2009
- Conducted investigations regarding suspected incidents of external fraud, employee theft and embezzlement.
- Patrolled the facility and served as a general security presence and visible deterrent to crime and rule infractions.
- Reported all incidents, accidents and medical emergencies to law enforcement.
- Responded quickly to medical emergencies, bomb threats and fire alarms.
- Answered alarms and investigated disturbances.
- Patrolled industrial and commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows and gates.
- Investigated calls and complaints involving fire, theft, accident and hazard reports.
- Checked passes and credentials of persons seeking to enter the property.
- Continuously monitored security cameras and fire, building and alarm systems.
- Maintained fire extinguishers and other fire equipment in multiple stations.
- Maintained supplies and materials on fire and rescue vehicles.
Real Estate Sales Associate
Brinkoetter and Associates
Decatur, IL
05.2007 - 07.2008
- Generated lists of properties that were compatible with buyers' needs and financial resources.
- Educated clients on the current real estate market and answered any questions they had.
- Coordinated appointments with prospective buyers to showcase houses and plots.
- Wrote contract documents, purchase agreements and closing statements.
Police/Fire/EMS Dispatch
MetCom
Bloomington, IL
10.2002 - 06.2005
Police Records Clerk
Macon County Sheriff's Dept
Decatur, IL
03.1994 - 07.2000
- Retrieve all reports from the command office each morning that were filed the previous day.
- Put reports in order and file them.
- File fingerprint cards and mug shots from previous day in appropriate files.
- Answer phone calls and assist the public at the front desk.
- Assist officers when needing information on wanted persons, old police reports, court cases, copies of citations, fingerprint cards, mug shots, etc.
- Research and enter active warrants into the LEADS system.
- Verify that warrant had been removed from LEADS, once it was served.
- Any other task that the supervisor needed.
Police/Fire/EMS Dispatch
Macon County Sheriff's Dept
Decatur, IL
10.1991 - 03.1994
- Receive incoming emergency and non-emergency calls for police, fire and EMS.
- Retrieve the appropriate information from the caller and enter it into the computer system in a timely manner.
- Dispatch the appropriate units required for the type of call received.
- Respond to and from other agencies via teletype regarding wanted persons, stolen property, guns and vehicles.
- Knowledge of map reading.
- Ability for quick thinking and multi tasking.
- All other tasks assigned by the shift commander.
Education
Associate of Science - Funeral Services
St. Petersburg College
Associate of Science - General Science
Daytona State College
Palm Coast, FLSkills
- Mortuary operations
- OSHA regulations
- Valid Florida Driver’s License
- Inventory management
- Citrix/EDRS
- Detail-oriented
- MS Word, Excel and Outlook
- Flexible schedule
- Computer Proficient
- Client focused
Timeline
Medical Secretary
Halifax Health Primary Care
05.2023 - Current
Cemetery Secretary
Craig Flagler Palms
10.2021 - 05.2022
Elderly Caretaker
Arlene Schmidt
03.2018 - 02.2023
Patient Service Representative
Orthopaedic Clinic of Daytona Beach
09.2017 - 09.2020
Crematory Manager
Abacos Crematorium, LLC
05.2012 - 10.2017
Funeral Assistant
Craig Flagler Palms Funeral Home
08.2011 - 12.2012
Transporter
First Call Removal Service, LLC
08.2011 - 12.2012
Security Officer
American Eagle Sentry, LLC
05.2010 - 10.2011
Security Officer
Plantation Bay Golf and Country Club
10.2009 - 06.2010
Security Officer, First Responder and Firefighter I
Securitas Securities
08.2008 - 03.2009
Real Estate Sales Associate
Brinkoetter and Associates
05.2007 - 07.2008
Police/Fire/EMS Dispatch
MetCom
10.2002 - 06.2005
Police Records Clerk
Macon County Sheriff's Dept
03.1994 - 07.2000
Police/Fire/EMS Dispatch
Macon County Sheriff's Dept
10.1991 - 03.1994
Associate of Science - Funeral Services
St. Petersburg College
Associate of Science - General Science
Daytona State College