Tricia Themistol

• Manage real-time crisis response operations as an Automatic Collision Notification (ACN) Dispatcher, utilizing advanced vehicle telematics systems to assist motorists in distress.

• Coordinate emergency logistics by seamlessly connecting and communicating with law enforcement, fire departments, and emergency medical services (EMS) during critical incidents.

• De-escalate high-stress situations with calm professionalism, supporting individuals experiencing motor vehicle collisions, road rage, and domestic violence-related emergencies.

• Operate multi-screen telematics platforms to accurately track vehicle telemetry, log incident data, and maintain precise records under tight time constraints.

The Teleperformance Call Center Representative for Omnipod acts as the primary link between diabetic patients and their Omnipod insulin management systems.

• Patient Support: Guide patients and caregivers through ordering, onboarding, and using their Omnipod devices.

• Customer Retention: Address user concerns, resolve account issues, and proactively prevent subscription or product cancellation.

• CRM Data Entry: Document all patient communication, system troubleshooting, and data updates strictly inside Salesforce.

• Privacy Compliance: Maintain strict data confidentiality under HIPAA guidelines while handling sensitive patient medical histories.

• Maintained vigilant situational awareness across the Parkland community by actively monitoring high-definition surveillance cameras and patrolling the grounds.

• Managed gated access control by verifying residency credentials and processing identification for all incoming visitors.

• Authorized guest entry through direct communication with residents, ensuring strict adherence to community security protocols.

• Logged accurate visitor data into the security database, tracking guest names, vehicle makes, models, colors, and license plate information.