Summary
Overview
Work History
Education
Skills
Timeline
Accomplishments
References
Work Availability
Affiliations
Quote
Software
Languages
Interests
BusinessDevelopmentManager
Tricia Williams

Tricia Williams

Jacksonville,USA

Summary

Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Overview

18
18
years of professional experience

Work History

Help Desk Level II

Stellar
Jacksonville, FL
10.2022 - Current
  • Facilitated high-impact IT solutions, optimizing system reliability
  • Led process enhancement, boosting help desk efficiency by 20%
  • Mentored junior team, fostering a skilled, collaborative environment
  • Recommended improvements in products, service and billing methods to management to prevent future problems.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.

Professor

WestCliff University
Irvine, CA
01.2022 - Current
  • Facilitated dynamic computer science courses, enhancing student engagement
  • Implemented innovative curriculum design, elevating academic standards
  • Adopted cutting-edge tech in lectures, boosting learning outcomes
  • Fostered collaborative academic environment, aiding in student growth
  • Pioneered new evaluation techniques, leading to improved student performance

IT Support/Help Desk Specialist

Florida State College Jacksonville
Jacksonville, FL
11.2021 - 10.2023
  • Executed seamless migration from on-premises Exchange 2010 to Office 365 with zero data loss
  • Established robust network security protocols, utilizing firewalls, SSL certificates, and anti-virus software
  • Deployed PowerShell for prompt issue resolution in Windows 10 Pro
  • Oversaw consistent patching and updating of all systems, servers, and workstations
  • Led procurement policy compliance, driving strategic decisions
  • Orchestrated large-scale procurement, ensuring cost efficiency
  • Implemented cloud-based solutions, enhancing service adaptability

IT Consultant- Government

Florida State College Jacksonville
Jacksonville, FL
01.2021 - 08.2021

Help Desk Specialist III

Team Connection
03.2017 - 01.2019
  • Ensured efficient IT operations and user satisfaction through streamlined processes
  • Fostered team synergy in managing IT resources and resolving technical issues
  • Introduced cost-effective solutions for hardware and software deployments
  • Managed IT assets meticulously, improving system reliability
  • Pioneered the adoption of advanced tech solutions to future-proof the organization

Provider Data Strategy Senior Management

BroadPath Health Care Solutions
08.2007 - 03.2017

Data Entry Clerk

CRT Duval County Public Schools
06.2015 - 08.2016
  • Managed high-accuracy data entry, bolstering school report reliability
  • Enhanced inter-departmental communication, boosting program effectiveness

Education

Doctoral Education - Technology

Walden University
Minnesota
02-2028

Masters - Cyber Security

Liberty University
Virginia
01.2018

Bachelors of Science - Information and Network Security

Independence University
Salt Lake City
01.2017

Skills

  • Online Teaching Learning Management Systems
  • Student Engagement
  • Digital Conferencing
  • Organizational Skills
  • Time Management
  • Microsoft Office
  • Data Analysis
  • Effective Communication
  • Business ethics
  • Medical terminology
  • Tracking complaints
  • Product knowledge
  • Order and refund processing
  • Needs assessment
  • Effective communication
  • Feedback collection
  • Customer data confidentiality
  • Time management
  • Schedule mastery
  • Software navigation
  • Quality control
  • Account updates
  • Shipping and receiving
  • Professionalism
  • Team building
  • Adaptability and flexibility
  • Analytical skills
  • Multitasking
  • Account reconciliation
  • Active listening
  • Self motivation
  • Task prioritization
  • Phone etiquette
  • Customer satisfaction surveys
  • Route management
  • Employee coaching
  • Policy adherence
  • Time management abilities
  • Staff education and training
  • Customer relationship management
  • Calm under pressure

Timeline

Help Desk Level II

Stellar
10.2022 - Current

Professor

WestCliff University
01.2022 - Current

IT Support/Help Desk Specialist

Florida State College Jacksonville
11.2021 - 10.2023

IT Consultant- Government

Florida State College Jacksonville
01.2021 - 08.2021

Help Desk Specialist III

Team Connection
03.2017 - 01.2019

Data Entry Clerk

CRT Duval County Public Schools
06.2015 - 08.2016

Provider Data Strategy Senior Management

BroadPath Health Care Solutions
08.2007 - 03.2017

Doctoral Education - Technology

Walden University

Masters - Cyber Security

Liberty University

Bachelors of Science - Information and Network Security

Independence University

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Supervised team of 10 staff members.
  • Endorsements in software development and mobile applications.
  • Participated in various incentive programs and contests designed to support achievement of production goals.
  • Completed intensive training in database fundamentals and software engineering.

References

  • Cindy Collins, Supervisor, 904-612-6573
  • Stanley Brooks, Supervisor, 904-416-6797
  • Alfredia Peters, Supervisor, 904-888-5384
  • Theora Johnson, Mentor, 904-517-3543

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations

  • Girl Talk ToastMasters
  • TheGrowthGathering

Quote

There are two types of people who will tell you that you cannot make a difference in this world: those who are afraid to try and those who are afraid you will succeed.
Ray Goforth

Software

Microsoft Office Suite

Learning Management Systems (LMS)

Powershell

Cloud-Based Solutions

Network Security Tooks

Languages

English
Native language

Interests

Technology & IT Support

Education & Training

Data Management & Analysis

Customer Relations & Operations

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