TRICKEON RUFFIN
Dallas-Fort Worth Metroplex
Summary
Dynamic and results-oriented Operations & Gaming Supervisor with a Bachelor's degree in Business Management and over 8 years of leadership experience. Expertise in managing high-volume logistics and live-stream gaming operations, effectively overseeing cross-functional teams in environments generating over $18M in revenue. Proficient in regulatory compliance, workforce scheduling, team development, and ERP systems including Oracle and ADP. Committed to driving operational excellence and fostering a culture of continuous improvement within diverse teams.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Game Supervisor
MGM Grand
05.2025 - 06.2026
- Operations Leadership: Led daily live-stream gaming operations in a strictly regulated environment, ensuring 100% compliance with gaming policies and seamless table coverage.
- Workforce Management: Managed end-to-end staffing workflows including interview support, scheduling coordination, and performance coaching for Game Presenters.
- Training & Onboarding: Directed onboarding and continuous training initiatives for new games and live-stream procedures, boosting team adaptability and performance consistency.
- Financial & Data Reporting: Monitored operational performance by preparing detailed daily reports on income/loss, table activity, and platform metrics within a $18M+ revenue operation and $626M+ wagered environment.
- Conflict Resolution: Resolved guest and operational concerns promptly while managing technical escalations to maintain high guest satisfaction scores.
Shipping Specialist III
Light & Wonder
09.2023 - 05.2025
- Regulatory Compliance: Coordinated secure shipment and tracking of high-value gaming equipment, strictly adhering to internal audit requirements and gaming regulatory standards.
- ERP Systems: Utilized Oracle ERP systems to support financial reconciliation, generate operational documentation, and deliver accurate inventory reporting.
- Administrative Oversight: Managed payroll verification, attendance tracking, and compliance reporting to optimize workforce accountability.
- Audit Readiness: Maintained meticulous, audit-ready records within highly regulated parameters for smooth internal and external compliance reviews.
Warehouse Operations Lead
GoBolt (IKEA)
03.2020 - 09.2023
- Distribution Management: Oversaw inbound and outbound warehouse operations within a high-volume distribution hub, achieving strict daily productivity goals.
- Labor Allocation: Managed workforce scheduling, labor hours, and productivity reporting to optimize team outputs and reduce operational bottlenecks.
- Inventory Control: Conducted routine inventory audits, cycle counts, and reconciliation reporting to improve tracking accuracy and pinpoint discrepancies.
Shipping and Receiving Supervisor
GEODIS (Apple)
08.2017 - 03.2020
- Supply Chain Operations: Directed high-volume logistics operations supporting Apple supply chain activities, securing on-time shipment metrics.
- Safety & Compliance: Supervised loading/unloading zones, enforced forklift safety protocols, and successfully dropped workplace incident rates through rigorous training.
Education
Bachelor of Science - Business Management
Western Governors University
Salt Lake City, UT08.2025
Skills
- Software & Systems: Oracle ERP, ADP, WMS, Microsoft Excel (Advanced), Outlook, PowerPoint, Word
- Scheduling Coordination
- Inventory Auditing
- Payroll Verification
- Performance Management
- Task delegation
- Product management
- Time management
- Problem-solving
- Employee supervision
- Quality control
- Team leadership
- Staff training and development
Certification
- Financial & Compensation: Compensation & Benefits Analyst – ADP Learning Academy (January 2025)
- Regulated Retail: Cannabis Retail Specialist – College of Southern Nevada (December 2023)
- Forklift Certification
Timeline
Game Supervisor
MGM Grand
05.2025 - 06.2026
Shipping Specialist III
Light & Wonder
09.2023 - 05.2025
Warehouse Operations Lead
GoBolt (IKEA)
03.2020 - 09.2023
Shipping and Receiving Supervisor
GEODIS (Apple)
08.2017 - 03.2020
Bachelor of Science - Business Management
Western Governors University