Trilce Zapata
Hollywood,FL
Summary
As a Manager of a small business, with at times just myself and the owner as the sole employees, I have efficiently learned to handle many responsibilities. I am a loyal and dependable worker who prioritizes professionalism, organization and efficiency. I have years of experience with customer service and relations, managing interns and staff, and handling administrative tasks that keep a business running. I am hardworking, and motivated to eagerly apply myself to the next step in my career.
Overview
15
15
years of professional experience
Work History
Store Manager
Wilton Waggerz
Oakland Park, FL
11.2015 - Current
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed daily banking activities such as deposits and withdrawals.
- Created weekly work schedules for store personnel.
- Implemented campaigns and promotions to expand our customer base and increase business.
- Managed inventory and supplies to ensure materials were available when needed.
- Formed and sustained meaningful client relationships
- Performed administrative tasks such as creating reports, tracking sales data, and reconciling financial transactions.
Office Assistant
Sukkar and Associates
Hollywood , FL
01.2017 - 02.2020
- Welcomed clients, answered phone calls, and maintained front reception desk.
- Kept office equipment clean and functional and supplies well-stocked to promote efficient operations.
- Scanned documents into digital formats for storage or emailing purposes.
- Provided administrative support including scheduling appointments and maintaining calendars.
- Organized client files, created new files, and maintained existing ones.
Sales Associate
Tiny Treasures Puppies
Wilton Manors, FL
08.2011 - 11.2015
- Handled opening and closing operations
- Responsible for managing the inventory for the merchandise, placed orders with distributors and then entered the new stock into the POS system.
- Meticulously handled all the paper work that came with the animals, including health certificates and Veterinary records.
- Greeted customers, answered telephones, made sales and handled monetary transactions.
Sales Recruiter
Vector Marketing Company
Hollywood, FL
05.2010 - 08.2010
- Maintained applicant tracking system in order to bring on new sales associates.
- Called potential new hires that were recommended by other employees, explained the job opportunity and encouraged those that were interested to set up an interview.
- Scheduled group interviews for applicants
- Gave presentations of Vector Marketing's business model and sales opportunities at the group interviews
- Assisted in enrolling the new employees into the company system and set them up with their sales kits.
Education
High School Diploma -
Chaminade Madonna College Preparatory
Hollywood, FL05-2008
Skills
- Exemplary communication skills, both verbal and written
- Bilingual, fluent in Spanish
- Excellent time management
- Proficient in organization,
- Marketing and promotional campaigns
Languages
Spanish
Professional
Timeline
Office Assistant
Sukkar and Associates
01.2017 - 02.2020
Store Manager
Wilton Waggerz
11.2015 - Current
Sales Associate
Tiny Treasures Puppies
08.2011 - 11.2015
Sales Recruiter
Vector Marketing Company
05.2010 - 08.2010
High School Diploma -
Chaminade Madonna College Preparatory
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