Trileene Macho
Brainerd,MN
Summary
Results-driven professional with extensive experience in Customer Service and Data Entry roles, adept at managing high-volume transactions and ensuring exceptional client satisfaction. Proficient in data management software and equipped with strong attention to detail, ensuring accuracy and efficiency in data entry tasks. Demonstrated ability to adapt to various work environments, including security settings, maintaining a vigilant and proactive approach to safety and customer interactions.
Overview
20
20
years of professional experience
Work History
Security Site Supervisor
Securitas Security Services
09.2024 - 10.2025
- Supervised security personnel to ensure adherence to protocols and procedures.
- Conducted regular site inspections to identify safety hazards and mitigate risks.
- Implemented training programs for staff on emergency response and conflict resolution.
- Coordinated with law enforcement agencies during incidents to enhance security measures.
Security Officer
General Security Services Corporation
09.2023 - 02.2024
- Enhanced facility security through rigorous perimeter door checks and monitoring.
- Reduced parking violations by actively patrolling lots, issuing timely warnings.
- Supervised bus lot operations ensuring safety and compliance with protocols.
- Mitigated potential hazards by regularly patrolling and identifying risks.
- Responded swiftly to incidents, generating detailed reports for management review.
- Created welcoming environment by professionally greeting guests, prioritizing safety.
- Enforced entry protocols to prevent unauthorized access and verify identification.
- Maintained safe environment through continuous risk assessment and threat analysis.
- Communicated effectively with security team using advanced technological devices.
- Updated shift logs daily, documenting security activities and specific incidents.
Remote Customer Service Representative
Medical Transportation Management
01.2022 - 03.2023
- Facilitated non-emergency medical transportation for members, ensuring timely assistance.
- Maintained HIPAA compliance to protect member confidentiality and sensitive information.
- Completed ongoing training on job protocols for various health plans.
- Coordinated with transportation companies to arrange effective service for members.
- Managed data entry into member accounts for accurate record-keeping.
- Utilized Microsoft programs and MTM Link for efficient communication and operations.
Remote Customer Service Representative
Rose International
10.2020 - 12.2022
- Resolved customer concerns effectively through phone and chat communications.
- Executed price checks, matched prices, and processed refunds efficiently.
- Documented customer cases accurately and identified fraudulent activities promptly.
- Maintained effective communication with staff and vendors across multiple platforms.
- Utilized Windows and various software to enhance operational efficiency.
Secretary
Heartland Detachment Marine Corp League
01.2011 - 01.2022
- Enhanced community engagement by volunteering for the Toys for Kids project seasonally.
- Streamlined communication by composing and updating documents using Word, Access, Excel, and Publisher.
- Facilitated event outreach by managing booth operations at the county fair effectively.
- Ensured compliance by securing necessary insurance for vehicles and facilities for donations.
- Improved donor interaction through responsive email, phone, and mail communication efforts.
Receptionist
Kelly Services
01.2006 - 12.2006
- Operated telephone console to receive and transfer incoming calls.
- Provided information regarding services and took phone messages.
- Filed, copied and faxed business correspondence and documents.
- Used computer system to record data and type documents.
- Performed a variety of clerical duties.
- Baxter, MN
Education
Diploma/GED -
Brainerd Public School District
Brainerd, MNSkills
- Report writing
- Incident reporting
- Security guard license
- General security
Timeline
Security Site Supervisor
Securitas Security Services
09.2024 - 10.2025
Security Officer
General Security Services Corporation
09.2023 - 02.2024
Remote Customer Service Representative
Medical Transportation Management
01.2022 - 03.2023
Remote Customer Service Representative
Rose International
10.2020 - 12.2022
Secretary
Heartland Detachment Marine Corp League
01.2011 - 01.2022
Receptionist
Kelly Services
01.2006 - 12.2006
Diploma/GED -
Brainerd Public School District