Trina Baker
Lusby,MD
Summary
Accomplished Call Center Manager at Atlantic Aire LLC, adept in escalation handling and showcasing strong leadership. Expertly managed high call volumes, ensuring customer satisfaction and maintaining robust client relationships. Skilled in computer applications and teamwork, significantly improved marketing strategies and optimized inventory, driving business growth. Demonstrates exceptional problem-solving and decision-making abilities.
Overview
19
19
years of professional experience
Work History
Call Center Manager
Atlantic Aire LLC
02.2021 - 10.2024
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Resolved escalated customer issues promptly and professionally to maintain satisfaction.
- Handled accounts payable and receivable functions, ensuring timely payment processing and collection efforts.
- Processed vendor payments, invoices and account statements.
- Maintained strong relationships with existing clients by consistently delivering high-quality proposals that captured their evolving needs over time.
- Acted as first point of contact and set appointments for prospective clients.
Manager
Len's Marina
04.2006 - 12.2020
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
Education
Associate of Science - Nursing
College of Southern Maryland
La Plata, MD05-2010
Skills
- Escalation handling
- Strong leadership
- Computer skills
- Teamwork and collaboration
- Customer service
- Time management
- Attention to detail
- Multitasking
- Excellent communication
- Problem resolution
- Decision-making
Timeline
Call Center Manager
Atlantic Aire LLC
02.2021 - 10.2024
Manager
Len's Marina
04.2006 - 12.2020
Associate of Science - Nursing
College of Southern Maryland
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