Trina Brockett RN
Friendswood,TX
Summary
Dedicated healthcare professional with extensive leadership experience in hospital and post-acute care services within HCA Southeast, including Sunrise Hospital and North Florida Regional. Proven expertise in case management, utilization review, and compliance with CMS guidelines ensures high-quality patient care and operational efficiency. Registered Nurse with 33 years of clinical experience across diverse specialties including ICU, oncology, and emergency care. Recognized for cultivating a positive workplace culture while successfully achieving organizational goals in esteemed healthcare institutions such as Johns Hopkins, Grady Memorial, Maricopa Medical, and Florida Hospital.
Overview
11
11
years of professional experience
Work History
Manager of Case Management
HCA Southeast
01.2024 - Current
- Directed daily operational activities to support organizational success in a significant reduction in the length of stay. Monthly LOS is at a 4-year low since September 2024.
- Developed and executed staff training initiatives for improved service and efficiency by reconstructing the staffing model
- Facilitated MDR process to streamline interdisciplinary care planning, promoting collaboration between various service providers involved in each client's care plan.
- Continued the growth and outreach of the Utilization Review Committee.
- Improved employee satisfaction scores from 60% to 98% and reduced staff turnover by fostering communication and empowering the team to create resolutions to complex cases.
- Served as Interim Director of Case Management for 6 months. (Jan-June '25)
Clinical Manager
HCA Houston Healthcare at Home
05.2020 - 01.2024
- Guided team (SN, PT, OT, ST, HHA) through educational programs and support initiatives.
- Conducted onboarding for nurses and therapists focused on OASIS documentation.
- Drove the quality of care delivered by staff to maintain high standards.
- Played a key role in achieving initial Joint Commission certification through team preparation and collaboration with surveyors.
- Led hiring efforts and provided coaching to foster team growth for a team of 20 professionals.
Director
Encompass Hospice
05.2015 - 05.2020
- Managed all aspects of agency operations, including quality control, budget oversight, and strategic growth initiatives.
- Established COVID-19 procedures to maintain operational continuity during the pandemic.
- Facilitated nationwide training for branches to standardize processes and elevate care quality.
- Instrumental in securing a tag-free CHPN survey outcome.
- Produced a 750% increase in census by training nurses to a higher level of care delivery and supporting marketing endeavors.
Certified Case Manager
American Health Holding (Aetna)
09.2014 - 03.2015
- Conducted thorough case management services, including utilization review and authorization of care for hospital and post-acute care services.
- Developed cost-saving solutions that enhanced patient care and prevention of adverse outcomes while reducing expenses for the company.
- Facilitated smooth transitions between care settings by establishing clear lines of communication among all involved parties.
Education
Animal Science
West Virginia University
Morgantown, WVAssociate Degree in Nursing -
Santa Fe College
Gainesville, FL05-1992
Bachelor of Science - BSN
Galen College of Nursing
In Progress (President's List)05-2026
Skills
- Clinical Knowledge
- UR, InterQual, Milliman
- Effective presentations
- Budget oversight
- Quality assurance expertise
- Schedule management
- Workplace culture enhancement
- Case Management
- CMS best practices
- Effective team leadership
Accomplishments
Recipient of the 2025 Service Award for Compassion
Timeline
Manager of Case Management
HCA Southeast
01.2024 - Current
Clinical Manager
HCA Houston Healthcare at Home
05.2020 - 01.2024
Director
Encompass Hospice
05.2015 - 05.2020
Certified Case Manager
American Health Holding (Aetna)
09.2014 - 03.2015
Associate Degree in Nursing -
Santa Fe College
Animal Science
West Virginia University
Bachelor of Science - BSN
Galen College of Nursing