Trina Celestine

Reviewed loan applications and verified accuracy of borrower information. Processed loan documents and ensured compliance with federal regulations. Provided customer service by responding to inquiries regarding loan status. Verified that all conditions of the loan have been met prior to disbursement of funds.

Analyzed financial data such as income, assets, liabilities, and credit history to determine risk factors associated with each loan application.

Customer service experience. Knowledge of conventional guidelines. Processing underwriting and/or closing procedures/ federal lending regulations governing real estate lending. Ability to manage a heavy pipeline of 50 plus loans. Strong written and verbal communications skills. • Ability to use telephone communication skills with customers. Self-motivated and highly organized. Prioritize multiple competing tasks and manage time effectively in a fast paced environment. Obtained Sase Level 1 signing authority

Managed daily workflow of loans in pipeline an average of 50-75 loans and validated supporting income, asset/debts and all loan documentation. Experienced at participating as a team or individually on projects. Skilled at working alone, or in conjunction with numerous people, both clients and staff. Supervised the team during the absence of the manager. Responsible for organizing, updating, and maintaining files as needed.

Extended loan and retail credit within lending authority, evaluates risks, inspect collateral and closes loans. Collected past due accounts including skip tracing, inside/outside adjustment activities, repossessions and bankruptcies.Performed routine transactions on an on-line terminal, processes payments, deposits and disbursements. Prepared reports, typed correspondence and transaction documents, maintained files and handled mail.

Monitored daily workflow to ensure that all tasks were completed on time. Resolved customer issues in a timely manner while maintaining excellent customer relationships.