Trina Dixon
Freedom`,PA
Summary
Detail-oriented direct support professional, skilled in assisting clients with daily living activities, transportation and maintaining overall well-being. Offering 9+ years of healthcare experience, including monitoring clients with developmental disabilities and adhering to patient care plans. Holds superior record of patient dedication and commitment by promoting comfort and quality care.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Flex Associate
Fed Ex Ground
Zelienople, Pennsylvania
07.2021 - Current
- Utilized handheld scanner to track packages and update system accordingly.
- Collaborated with other departments to complete delivery transactions.
- Lifted materials of varied weights on regular basis.
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
- Updated product labels to reflect accurate information.
Personal Care Assistant
Lifesteps Inc.
Butler, PA
09.2015 - Current
- Worked with multidisciplinary healthcare team to provide comprehensive mental healthcare to Intellectually disabled patients.
- Document current patient information to update supervising program specialists, including vital signs, behaviors and eating habits.
- Support and encourage psychiatric patients to promote health and wellness.
- Enhance patients wellbeing by supporting participation in recreational activities.
- Helped patients adjust to group home routines and thrive in structured environments.
- Administer medications, collect specimens to assist with diagnostic and treatment protocols.
- Monitor and report clients' progress.
- Supervise medication administration, personal hygiene and other activities of daily living.
- Document client progress in charts and logbooks.
- Transport clients to doctor's appointments and other related errands.
- Handle incoming and outgoing correspondence, including mail, e-mail and faxes.
Host Trainer
Applebee's
Pittsburgh, PA
01.2009 - 11.2021
- Train new managers in training as well as new host trainees to facilitate front of house restaurant operations.
- Supervise activities of dining room staff to maintain service levels and support guest needs.
- Monitor dining area to assess server capacity and estimate wait times.
- Develop long-term relationships with customers, increasing opportunities for repeat business.
- Support serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Support management by helping resolve customer service and food-related issues to maintain guest satisfaction.
- Accommodated guests with children and special needs to promote comfortable dining experience.
Education
Associate of Arts - Medical Insurance Billing
Garfield Business Institute
New Brighton, PA05.2002
Skills
- Client safety and first aid
- Knowledge of state regulations
- Client documentation
- Compassionate client care
- Case management experience
- Quality program protocols
- Crisis Management
- Healthcare
- Proper phone etiquette
- Behavior redirection
- Transportation
- Health Services
Certification
- Certified in CPR and First Aid
- Certified Medication Aide, Lifesteps Inc.
Timeline
Flex Associate
Fed Ex Ground
07.2021 - Current
Personal Care Assistant
Lifesteps Inc.
09.2015 - Current
Host Trainer
Applebee's
01.2009 - 11.2021
Associate of Arts - Medical Insurance Billing
Garfield Business Institute