Summary
Overview
Work History
Education
Skills
Timeline
Generic

Trina Edmonds

Columbus,MS

Summary

Proven to excel in high-pressure environments, I leveraged problem-solving and customer support skills at Foundever to enhance client satisfaction and streamline operations. Expert in technical troubleshooting and fostering client relationships, I significantly improved efficiency and satisfaction rates. My background also includes a strong track record in heat press operations, emphasizing quality control and safety.

Overview

20
20
years of professional experience

Work History

Call Center Representative

Foundever
Columbus, MS
06.2020 - Current
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Heat Press Operator

American Power Service
Columbus, MS
03.2005 - 06.2020
  • Collaborated with team members to meet production deadlines while ensuring high-quality output.
  • Ensured accurate record-keeping of completed jobs and materials used for efficient inventory management.
  • Increased workplace safety by following all required guidelines and protocols for operating heat press equipment.
  • Reduced downtime by troubleshooting minor technical issues with the heat press machines.
  • Maintained a clean work environment, adhering to company standards for hygiene and organization.
  • Developed strong relationships with suppliers, ensuring reliable sourcing of materials needed for production purposes.
  • Upheld strict quality control measures by thoroughly inspecting finished products before packaging for shipment or delivery.

Education

Columbus High
Columbus, MS
05.2004

Skills

  • Problem-solving skills
  • Customer Support
  • Data Entry
  • Customer Service
  • Call Center Customer Service
  • Verbal and written communication
  • Resolving issues
  • Inbound phone calls
  • Call Center Operations
  • Customer communications
  • Call Control
  • Answering questions
  • Complaint resolution
  • Appointment Scheduling
  • Product Knowledge
  • Payment Processing
  • Building rapport
  • Account updating
  • Inbound Phone Call Management
  • Technical Support
  • Training experience
  • Technical Troubleshooting
  • Product Upselling

Timeline

Call Center Representative

Foundever
06.2020 - Current

Heat Press Operator

American Power Service
03.2005 - 06.2020

Columbus High
Trina Edmonds