Trina Foley
Magnolia,TX
Summary
Dynamic customer service professional with extensive experience in managing customer interactions and efficiently resolving issues. Proven ability to leverage strong communication and problem-solving skills to drive customer satisfaction and maintain high service standards. Committed to fostering positive relationships by understanding customer needs and delivering tailored solutions that enhance experiences and build loyalty. Recognized for employing service-oriented behaviors that consistently exceed expectations and contribute to a positive organizational reputation.
Overview
33
33
years of professional experience
Work History
Customer Service /Customer Care Specialist
Pema Healthcare
Magnolia, TX
02.2021 - Current
- Developing Plans, Prints, Sketches, Budgets for cost effective projects.
- Managing Written Communications, Contract fulfillment, Overseeing quality & scope of work.
- Finalizing Project Completion to clients standards.
- Provided compassionate care and assistance with daily living activities for adults.
- Monitored and documented patient health status, identifying changes in condition promptly.
- Developed personalized care plans tailored to individual needs and preferences.
- Collaborated with healthcare professionals to coordinate comprehensive support services.
- Implemented safety protocols to ensure a secure environment for clients.
- Evaluated care strategies regularly, adjusting approaches based on client feedback and outcomes.
- Collaborated with healthcare professionals to develop comprehensive care plans for optimal patient outcomes.
Quality Control Supervisor
Automation/Nissan Assembly Plant
03.2014 - 09.2017
- Inspecting Import & Export goods in shipping and receiving.
- Rejecting inventory that does not meet standards of company safety and compliant practices, recall inventory with high percentage defect count.
- Manages and schedules low level employees in designated departments.
Adult & Child Care Assistant
ABC Care Services
08.2010 - 12.2013
- Maintaining age appropriate communication with client(s).
- Active monitoring, Schedule activities, tutoring.
- Delivering safe, honest caregiving with phenomenal customer satisfaction.
Chief Home Officer
Home Engineer
07.2005 - 06.2010
- Project/Home Management, Budgeting, Janitorial Services, Prep/Cook Services.
- Transportation
Customer Service Rep/Collection Agent
Toys R US & Providian Financial
04.1993 - 10.2005
- Account Maintenance, Troubleshooting, Customer Fulfillment Request
- Collection Depart I (30-60) days
Education
Bachelor of Science - Business Administration And Management
Southern New Hampshire University
New Hampshire12-2026
Associate of Science - undefined
Property Adjusting Academy, LLC
03.2022
Business Administration
Lone Star College
03.2018
Associate of Arts - Computer Networking Systems Administration
ITT-TECH INSTITUTE
Nashville, TN07-2016
General Education Diploma - General Studies
F.T. Nicholls High School
05.1993
Skills
- Networking Systems Admin, IT Configurations, OS Sys, LYNX, CNET, TSYS systems etc
- Quality Control Specialist, Problem Solving & Troubleshooting Conf, attention to detail in calibrations, calculations & measurements
- Customer Service Representative, verbal and written communication skills
- Payment processing
- Quality assurance
- Universal Product Support Inspections
- Customer service excellence
- Inbound customer service
- Customer relations
- Problem resolution
- Call center experience
- Customer service
- Product knowledge
- Data entry
Timeline
Customer Service /Customer Care Specialist
Pema Healthcare
02.2021 - Current
Quality Control Supervisor
Automation/Nissan Assembly Plant
03.2014 - 09.2017
Adult & Child Care Assistant
ABC Care Services
08.2010 - 12.2013
Chief Home Officer
Home Engineer
07.2005 - 06.2010
Customer Service Rep/Collection Agent
Toys R US & Providian Financial
04.1993 - 10.2005
Associate of Science - undefined
Property Adjusting Academy, LLC
Business Administration
Lone Star College
Bachelor of Science - Business Administration And Management
Southern New Hampshire University
Associate of Arts - Computer Networking Systems Administration
ITT-TECH INSTITUTE
General Education Diploma - General Studies
F.T. Nicholls High School