Trina George
Gila River Casino
Sacaton,AZ
2
years of professional experience
Dedicated team member with strong customer service skills, ensuring exceptional guest experiences and satisfaction. Known for problem-solving abilities and effective communication in fast-paced environments.
Work History
Team Member
11 Months- Assisted guests with inquiries, ensuring a positive gaming experience.
- Maintained cleanliness and organization of gaming areas to enhance guest satisfaction.
- Collaborated with team members to deliver efficient service during peak hours.
- Handled cash transactions accurately, adhering to casino policies and procedures.
- Provided support in training new employees on operational protocols and customer service standards.
- Engaged proactively with guests to foster an inviting atmosphere within the casino floor.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Maintained productive, efficient approach to all tasks.
- Addressed and resolved customer complaints in polite and professional manner.
- Operated register to process payments and collect cash payment for order totals.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Operated kitchen equipment efficiently while adhering to safety protocols.
- Assisted in preparing food items, following recipes and quality standards accurately.
- Stocked supplies and ingredients, ensuring availability for daily operations.
- Executed cash handling procedures accurately during transactions at the register.
- Adapted quickly to new tasks and responsibilities in a fast-paced environment.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Collaborated with team members to complete orders.
- Checked and restocked utensils and condiments in appropriate locations for guests.
- Increased overall efficiency by promptly restocking supplies as required during shifts.
- Reduced food waste by closely monitoring inventory levels, rotating stock, and adhering to food safety guidelines.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Reconciled receipt totals, cash and credit payments to address shortages.
Freezer Associate
7 Months- Maintained optimal freezer temperatures to ensure product quality and safety.
- Loaded and unloaded merchandise efficiently to support inventory management.
- Organized freezer sections for easy access and improved customer experience.
- Assisted in stock rotation to minimize waste and maintain freshness of products.
- Kept refrigerated coolers, store shelves and other displays fully stocked and conditioned according to tag allocation or department standards.
- Assisted customers with product inquiries, providing knowledgeable recommendations based on their needs.
- Contributed to loss prevention efforts by promptly addressing damaged or compromised products in the freezer area.
- Increased accessibility of popular products using strategic placement within the freezer aisle based on demand data analysis.
Education
GED
Skills
Customer service
Positive attitude
Teamwork and collaboration
Problem-solving
Clear communication
Attention to detail
Collaboration and teamwork
Following instructions
Cash handling
Workplace safety
Money handling
Organizing work stations
Product knowledge
Willingness to learn
Multitasking
Customer communication
Timeline
Team Member
Gila River Casino
03.2025 - 02.2026Read More
Freezer Associate
Fry's Marketplace
08.2024 - 03.2025Read More
C.T.C Lab
GED
Read More