Trina Hisel
Battle Creek,MI
Summary
Customer service professional known for high standards and results-oriented approach. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates.
Overview
18
18
years of professional experience
Work History
Dispatcher - Customer Service
Eric Dale Heating and Air conditioning
05.2023 - 12.2024
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Invoicing, payments/accounts receivables
- Manage the technicians’ schedules
- Office tasks
- Deciphering task priority
- Directed dispatching, routing, and tracking of up to 10 fleet vehicles.
Domestic Engineer
Homestead
07.2007 - 05.2023
- Self-motivated, with a strong sense of personal responsibility.
- Stay-at-home parent
- All other associated tasks that come with this title
Certified Nurse Aide
Maple Lawn
11.2006 - 07.2007
- Monitored vital signs and reported changes to nurses for timely intervention.
- Answered call lights and supported patient comfort and safety.
- Facilitated efficient communication between healthcare professionals during shift handoffs by providing accurate updates on patient status.
Education
Associate in applied science - Accounting
Kellogg Community College
Battle Creek, MI08.2022
Certificate of Accounting - undefined
Kellogg Community College
Battle Creek, MI12.2020
Skills
- Customer relations
- Interpersonal and communication skills
- Leadership
- Computer skills
- Data entry
- Active listening
- Attention to detail
- Time management
- Problem-solving
Timeline
Dispatcher - Customer Service
Eric Dale Heating and Air conditioning
05.2023 - 12.2024
Domestic Engineer
Homestead
07.2007 - 05.2023
Certified Nurse Aide
Maple Lawn
11.2006 - 07.2007
Certificate of Accounting - undefined
Kellogg Community College
Associate in applied science - Accounting
Kellogg Community College
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