Trina Mendez
Sugar Land,TX
Summary
Developed strong organizational and multitasking skills in fast-paced office environment, looking to transition into new field. Effective in managing schedules and handling data entry with precision and efficiency. Aiming to leverage administrative expertise to contribute to new industry or role.
Overview
15
15
years of professional experience
Work History
Benefits Administration Rep
First Continental Life
01.2015 - Current
- Increased customer satisfaction by providing prompt assistance via phone, or email.
- Promoted a positive work culture by greeting visitors warmly and maintaining a professional demeanor at all times.
- Weekly deposits for multiple commercial lines.
- Process new groups and handle all identification cards.
- Process new member applications or existing member changes.
- Sent in deduction forms to employers.
Customer Service Representative
First Continental Life
08.2009 - 01.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for coverages, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Associate of Applied Science - Paralegal Studies
Center For Advanced Legal Studies
Houston, TX08-2012
Skills
- Scheduling appointment
- Customer service
- Multitasking Abilities
- Time management
- Insurance claims processing
- Reliability
- Excellent communication
- Organizational skills
- Task prioritization
- Excel spreadsheets
- Word processing
- Accounting
Languages
Spanish
Native or Bilingual
Timeline
Benefits Administration Rep
First Continental Life
01.2015 - Current
Customer Service Representative
First Continental Life
08.2009 - 01.2015
Associate of Applied Science - Paralegal Studies
Center For Advanced Legal Studies
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