Trina Rhodes
Prince Frederick,MD
Summary
Approachable individual with excellent communication, problem-solving, and organizational skills. Passionate about helping others succeed with proven track record in developing successful mentoring relationships with residents/clients. Fosters sense of community among residents/clients to support individuals in times of need.
Overview
3
3
years of professional experience
Work History
Coordinator Of Residential Services
New Hope Housing, Inc
06.2022 - 06.2023
- Conducted routine inspections of the facility to identify and address any potential safety hazards or areas in need of repair.
- Coordinated activities and events to create safe, positive and inclusive environment.
- Provided crisis management and intervention during emergency situations.
- Regularly evaluated program offerings to identify areas for improvement or expansion based on resident needs and interests.
- Recruited and trained new hires.
- Conducted monthly meetings with all Residential Service Specialist to review and provide support for any issues
- Managed daily operations of the residential facility to ensure safety, cleanliness, and overall quality of life for residents.
- Monitored guest behavior and responded to disciplinary issues in accordance with established policies.
- Enhanced resident satisfaction by promptly addressing concerns and implementing effective solutions.
- Enforced policies and safety standards through building and room rounds.
- Boosted staff morale and performance through consistent feedback, recognition, and professional development opportunities.
- Coordinated a variety of social events to promote resident engagement and foster a sense of community within the facility.
- Solved grievances and complaints by collaborating with residents.
- Facilitated regular meetings with residents'' families to provide updates on progress while addressing any concerns or questions they may have had.
Resident Service Specialist
New Hope Housing, Inc
10.2021 - 06.2023
- Conducted weekly meetings with guest to address issues and provide support.
- Maintained accurate records of all resident interactions, facilitating data-driven decision making for shelter improvements improvements.
- Conducted regular inspections of common areas to identify potential safety hazards or necessary repairs, ensuring timely resolutions.
- Contributed to a safe living environment by promptly responding to security issues and collaborating with local authorities when necessary.
- Established open lines of communication between staff and residents, promoting understanding and respect among one another.
- Addressed and resolved resident concerns in a timely manner.
Staff Accountant
New Hope Housing, Inc
Alexandria , Virginia
08.2020 - 10.2021
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Gained extensive knowledge in data entry, analysis and reporting.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Learned and adapted quickly to new technology and software applications.
- Proven ability to learn quickly and adapt to new situations.
- Applied effective time management techniques to meet tight deadlines.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
No Degree - Substance Abuse And Rehabilitation/Human Services
Northern Virgina Community College
Alexandria, Virginia09.2025
Skills
- Satori Alternative to Managing Aggression
- Public Speaking
- Decision-Making
- Preventive Maintenance
Timeline
Coordinator Of Residential Services
New Hope Housing, Inc
06.2022 - 06.2023
Resident Service Specialist
New Hope Housing, Inc
10.2021 - 06.2023
Staff Accountant
New Hope Housing, Inc
08.2020 - 10.2021
No Degree - Substance Abuse And Rehabilitation/Human Services
Northern Virgina Community College
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