TRINA D. SHAFFER
Grovetown,GA
Summary
A motivated, result-oriented and solution focused Human Resources Professional with over 25 proven years of demonstrated visionary leadership, quantifiable achievements, and progressive operational management experience that consistently produce operational efficiency. Has been primary lead on Human Resources portion of projects involving strategic planning, resource allocation, human resources modeling, leadership techniques, performance management/metrics, and coordination of people and resources. Superior interpersonal and conflict management skills with a flair for building strong performing teams and increasing organizational effectiveness through talent assessment and employee engagement. Active Top Secret Clearance with experience managing, distributing and archiving highly sensitive classified documents at the senior General Officer (GO) and Senior Executive Service (SES) levels. Recipient of multiple awards for outstanding achievements, performance and professionalism.
Motivated Training Technician excited to develop successful training plans that meet dynamic company and employee needs. Accustomed to collaborating with managers to hone in on unique requirements. Prepared to bring organization, training management and communication abilities developed over 25 year career to a growth-oriented role.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Training Technician
1st Cyber Battalion, Cyber Protection Brigade
2023.09 - Current
- Analyzed and evaluated training effectiveness and program outcomes.
- Resolved problems, improved operations and provided exceptional service.
- Used Digital Training Management System to manage training for 145 employees and increase company productivity rate.
- Alternated training methods, strengthen learning opportunities, and enhance program success.
- Coordinated technical training and personal development classes for staff members.
- Managed employee job qualification certifications and recertifications, ensuring all staff members remained up-to-date on necessary qualifications for their respective roles.
- Collaborated with management to tailor training content in alignment with company goals and departmental objectives. created a bi-monthly training event to support those goals.
Paraprofessional
Cedar Ridge Elementary School
2021.09 - 2023.06
- Provided support during classes, group lessons, and classroom activities.
- Assisted seven 5th grade teachers with classroom management and document coordination to maintain positive learning environment.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Monitored student classroom and outdoors activities to promote student safety.
- Reported on student progress, behavior, and social skills to parents, when necessary.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
- Delivered presentations on course topics..
- Reported on student progress, behavior, and social skills to parents.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Relieved classroom teacher during breaks and maintained order and structure in classroom.
- Administered tests and assessments to evaluate student progress and performance.
- Took part in professional development workshops to boost skills.
- Monitored students in computer lab to enforce proper use of resources.
- Assisted students in developing deeper understanding of course concepts by providing one-on-one support.
- Developed and implemented strategies to improve student engagement.
- Developed and delivered presentations on course topics.
Resident Counselor
Atlanta Metropolitan College
2020.06 - 2020.08
- Guided 46 students to integrate into both academic and social communities on campus.
- Established consistent relationships with students to maintain professional boundaries.
- Worked with students in classrooms or home environments to provide educational support.
- Utilized Zoom to provide six online instruction in group and one-on-one environments.
- Met with students and discussed educational goals and expectations.
Resident Counselor
Atlanta Metropolitan College
2019.06 - 2019.08
- Guided 50 students to integrate into both academic and social communities on campus.
- Maintained communication with students' counselors, instructors, and staff members to promote supportive environment.
- Supported personal needs of residents dealing with diverse conditions.
- Enforced policies and safety standards through building and room rounds.
- Conducted daily welfare checks and coordinated with facility staff to meet all resident needs.
- Educated students on Leadership and Self Confidence applying variety of instructional techniques, including hands-on curriculum.
Equal Opportunity Advisor
7th Signal Command
2015.07 - 2017.07
- Took notes on interviews and other workplace investigations, compiled records, organized documentation for four cases, resulted in immediate resolution
- Collaborated with various agencies/workplaces to extend workplace understanding, enhanced compliance for six locations across United States
- Monitored employees for compliance with equal opportunity laws, identified violations, implemented corrective action
- Planned workshops to help workplaces remain complaint free, supported over 2,000 diverse employees
- Performed audits for 17 organizations, document reviews to verify compliance with applicable laws
- Examined complaints made by workers, conducted interviews , mediated five disputes, advised on resolutions to General Officer (GO)
First Sergeant
Bravo Company, 2nd Infantry Division
2014.06 - 2015.07
- Established and managed all operations for local security on Camp Red Cloud, transformed base defense force operations
- Established and adjusted short-term priorities and provided administrative oversight of staff actions that increased proficiency from 76% to 95%; applied HR policies and procedures to improve business operations
- Managed facilities and equipment worth over 3.0 million for five teams, deploying for Theater operations
- Applied complex fact-finding, analytical and problem-solving methodologies to contribute to practical recommendations and solutions to issues relating to compensation and personnel management
- Integrated and documented input from external Quality Assurance into counseling, remedial training and employee evaluations in fair and balanced manner ensuring standards of excellence did not waiver
- Created customer service survey to identify any possible issues or concerns from service members; averaged 98.9% customer satisfaction rate throughout leadership tenure
- Formulated company goals and strategies, prepared long and short-range training plans and enforced strict adherence to local policies, procedures and regulations that reduced discipline infractions by 90%
- Implemented open-door policy which resulted in 80% of employee grievances being resolved in 24 hours
- Composed correspondence and conducted oral briefings that clarified guidance, letters, directives, trends, bulletins and highlighted accomplishments in Human Resources programs
- Completed Commander/First Sergeant Pre-command Course that certified Human Resources Managers on employment laws, safety standards, regulations, policies, and concepts governing personnel management
- Coached, mentored and taught employees resiliency and communication skills to effectively align with program goals, organizational objectives and directives
- Reviewed incoming regulations and directives relating to administrative and military personnel programs, functions and procedures; formulated and recommended policies to reduce error and late rates
First Sergeant
18th Human Resources Company, 82nd Sustainment Brigade
2012.03 - 2014.06
- Established and adjusted short-term priorities and provided administrative oversight of staff actions that increased proficiency from 76% to 95%; applied HR policies and procedures to improve business operations
- Established training program for all incoming Postal Clerks and provided postal operations for CONUS Army Post Office that increased proficiency from 60% to 98%
- Managed facilities and equipment worth over 4.2 million for seven postal teams, deploying for Theater operations
- Applied complex fact-finding, analytical and problem-solving methodologies to contribute to practical recommendations and solutions to issues relating to compensation and personnel management
- Integrated and documented input from external Quality Assurance into counseling, remedial training and employee evaluations in fair and balanced manner ensuring standards of excellence did not waiver
- Created customer service survey to identify any possible issues or concerns from service members; averaged 98.9% customer satisfaction rate throughout leadership tenure
- Formulated company goals and strategies, prepared long and short-range training plans and enforced strict adherence to local policies, procedures and regulations that reduced discipline infractions by 90%
- Implemented open-door policy which resulted in 80% of employee grievances being resolved in 24 hours
- Composed correspondence and conducted oral briefings that clarified guidance, letters, directives, trends, bulletins and highlighted accomplishments in Human Resources programs
- Completed Commander/First Sergeant Pre-command Course that certified Human Resources Managers on employment laws, safety standards, regulations, policies, and concepts governing personnel management
- Coached, mentored and taught employees resiliency and communication skills to effectively align with program goals, organizational objectives and directives
- Reviewed incoming regulations and directives relating to administrative and military personnel programs, functions and procedures; formulated and recommended policies to reduce error and late rates
Postal Supervisor
82nd Sustainment Brigade, 82nd Special Troops Battalion
2010.12 - 2012.03
- Worked in partnership with USARPAC’s Army Service Component Command (ASCC)-G1, Installation Management (IMCOM), and installation Postal Office concerning postal operations across Pacific theater.
- Inspected and rated battalions on their postal operations to ensure followed Army and U.S Postal regulations that resulted in 90% improvement on all postal operations within Pacific region.
- Led development and training of three supervisors, four managers and three entry level employees.
- Studied and analyzed volumes and types of mail, established mail policies, methods and procedures of incoming mail and internal distribution; established appropriate policies, methods of production measurement, and procedures for accomplishment for required goals.
- Inspected outgoing/incoming mail at least once week at final preparation point to ensure proper preparation and returned that which contained errors or deficiencies to Branch Chief.
- Served as motivational leader and source of inspiration as organization’s Master Trainer.
Senior Human Resources Manager
82nd Sustainment Brigade, 82nd Special Troops Battalion
2009.12 - 2010.12
- Planned, organized, reviewed, and evaluated work of Human Resources Specialists on personnel actions and accountability, strength reporting and distribution, record updates, individual financial readiness, medical readiness, legal support, command interest programs, awards recognition, postal and casualty operations.
- Consolidated work to be accomplished, established priorities and developed schedules for six officers and 34 NCOs; Managed training equipment valued more than $350,000.
- Prepared, monitored and processed Officer and Non-commissioned Officer Evaluation Reports and rating schemes and averaged 99% on time rate to Enlisted Records and Evaluation Center (EREC)
- Performed analysis of position management and personnel accountability through Unit Manning Report (UMR), compiled and provided data to command team to assist in strategic planning of workforce.
- Reviewed and advised staff on incoming correspondence, publications, regulations, and directives, which may have affected Commander, or programs within Commander's purview.
- Utilized Electronic Military Personnel Office (eMILPO) automated system, daily, to conduct routine data entry updates and provide personnel reports for Command review.
Writer/Developer, Humans Resources Courseware
Training Development Directorate
2005.01 - 2009.07
- Developed and edited Human Resources courseware prior to publication, ensuring clarity, accuracy, and consistency throughout the text.
- Streamlined workflow processes by implementing efficient project management tools, reducing turnaround times for content delivery.
- Generated ideas for new content series or formats based on targeted audience interests.
- Collaborated with editors to refine drafts, ensuring consistent tone and style across various platforms, to the higher command.
Education
Master of Science - Human Resources Management
American Public University System
Charles Town, WV06.2025
Bachelor of Science - Elementary Education
Liberty University
Lynchburg, VA08.2023
Associate of Arts - General Studies
University of Maryland - College Park
College Park, MD2010
Skills
- Human Capital Management/Development
- Strategic Operations Management
- Equal Opportunity
- Data/Records Management
- Policy and Procedure Development
- Legal/Policy Compliance
- Training and Development
- Human Resources Data Systems
- Transformational and Functional Leadership
- Research/Investigation/Analysis
- Conflict Resolution/Problem Solving
- Staffing and Retention
- Group and individual instruction (Online)
- Learning Management Systems
- Performance Assessment
- Training Needs Analysis
Accomplishments
Meritorious Service Medal (4), Joint Service Commendation Medal (2), Army Commendation Medal (4), Joint Service Achievement Medal, Amy Achievement Medal (2), Army Good Conduct Medal (7), Armed Forces Expeditionary Medal, Afghanistan Campaign Medal (1 Campaign Stars), Global War on Terrorism Service Medal, NATO Medal (1)
Certification
Proficient in Microsoft Word, Excel, Outlook, PowerPoint and Document Handling System. Trained on Army database Electronic Military Personnel Office (eMILPO) and Enlisted Distribution and Assignment System (EDAS). Typing WPM: 70. Project Management and Human Resource Management. Military Training: Primary Leadership Development Course (4 week, 1993), Human Resources Specialist Advance Leadership Course (4 weeks, 1998), Substance Abuse Prevention Leader (2 weeks, 2003), Army Retention Course (1 week, 2005), Staff and Faculty Development Training Course (3 weeks, 2005), Total Army School System Instructor Certification (2 weeks, 2005), Human Resources Senior Leadership Course (8 weeks, 2005), Postal Operations Course (2 weeks, 2011), Postal Supervisor Course (1 week, 2011), Commander/First Sergeant Pre-command Course (2 weeks, 2012), Equal Opportunity Course (12 weeks, 2015) Certified Paraprofessional, Columbia County Board of Education (2021)
Timeline
Training Technician
1st Cyber Battalion, Cyber Protection Brigade
2023.09 - Current
Paraprofessional
Cedar Ridge Elementary School
2021.09 - 2023.06
Resident Counselor
Atlanta Metropolitan College
2020.06 - 2020.08
Resident Counselor
Atlanta Metropolitan College
2019.06 - 2019.08
Equal Opportunity Advisor
7th Signal Command
2015.07 - 2017.07
First Sergeant
Bravo Company, 2nd Infantry Division
2014.06 - 2015.07
First Sergeant
18th Human Resources Company, 82nd Sustainment Brigade
2012.03 - 2014.06
Postal Supervisor
82nd Sustainment Brigade, 82nd Special Troops Battalion
2010.12 - 2012.03
Senior Human Resources Manager
82nd Sustainment Brigade, 82nd Special Troops Battalion
2009.12 - 2010.12
Writer/Developer, Humans Resources Courseware
Training Development Directorate
2005.01 - 2009.07
Master of Science - Human Resources Management
American Public University System
Bachelor of Science - Elementary Education
Liberty University
Associate of Arts - General Studies
University of Maryland - College Park
Proficient in Microsoft Word, Excel, Outlook, PowerPoint and Document Handling System. Trained on Army database Electronic Military Personnel Office (eMILPO) and Enlisted Distribution and Assignment System (EDAS). Typing WPM: 70. Project Management and Human Resource Management. Military Training: Primary Leadership Development Course (4 week, 1993), Human Resources Specialist Advance Leadership Course (4 weeks, 1998), Substance Abuse Prevention Leader (2 weeks, 2003), Army Retention Course (1 week, 2005), Staff and Faculty Development Training Course (3 weeks, 2005), Total Army School System Instructor Certification (2 weeks, 2005), Human Resources Senior Leadership Course (8 weeks, 2005), Postal Operations Course (2 weeks, 2011), Postal Supervisor Course (1 week, 2011), Commander/First Sergeant Pre-command Course (2 weeks, 2012), Equal Opportunity Course (12 weeks, 2015) Certified Paraprofessional, Columbia County Board of Education (2021)
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