Trina Sobiech
Brown Deer
Summary
Dedicated Customer Service representative providing lasting customer satisfaction to business accounts with oral and written communication, active listening skills and multitasking abilities.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
WEYCO Group
05.2011 - Current
- Answer incoming calls for order entry. Manage accounts' orders by reviewing order reservations, order detail and checking tracking.
- Enter bulk orders for wholesale accounts as well as for the E/Commerce department. Enter influencer orders for the Marketing department.
- Communicate with the salesmen on order status and updates on style reservations, inventory and accounts' inquiries. Make order revisions per the salesmen and or the accounts.
- Work with the credit department to release orders.
- Review and reply to emails to assist the sales force and the credit department.
- Verify ship to addresses for drop ship accounts to ensure prompt shipping and to avoid potential chargebacks.
- Review drop ship orders to prevent shipping delays due to out of stock/discontinued items. Update the accounts' online portal for order status.
- Update the inventory feed for drop ship accounts by adding or removing styles specified by the salesmen.
- Retrieve voice mails from the Stacy Adams customer service line and make call backs.
- Opened up new accounts.
Education
Bachelor of Arts -
UW-Milwaukee
Milwaukee, WI05.1996
Skills
Teamwork and collaboration
Attention to detail
Listening
Flexible
Additional Information
Supervisory experience working as a Cashier Supervisor at Kmart around 1994-1996. I was originally hired as a cashier and was promoted to Cashier Supervisor. In this position, I replenished checkout registers with printer paper and change. I managed cashiers' breaks and lunches to maintain a steady flow of service to customers. I also verified accuracy of cashier drawers by checking receipt tapes, cash and checks after the evening shift.
Timeline
Customer Service Representative
WEYCO Group
05.2011 - Current
Bachelor of Arts -
UW-Milwaukee
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