Hi, I’m
Trina Warwick
The Villages,FL
Summary
Experienced Customer Service Representative with exceptional oral and written communication skills, active listening abilities, and analytical problem-solving capabilities. Excels in enhancing customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Proven track record of 15 years in customer service. Can make an immediate contribution to any team. Effectively handles situations and customer inquiries while adhering to policy, procedures, and standard processes. Detail-oriented nature allows for quick and effective analysis, prioritization, and resolution of customer issues.
Overview
15
years of professional experience
Work History
City of Tacoma
Customer Service Rep Technical
10.2008 - 07.2015
Job overview
- Assisted customers in person or by telephone regarding technical questions or complaints concerning billings, payments, deposits, credit extensions, rate schedules, and departmental policies and regulations;
- Computed and processed billings, determine rates, and calculate back billings according to established procedures, check balances, correct billing errors and adjust as necessary to assure accuracy;
- Performed specialized customer service work such as bankruptcy, escrow requests, complex accounts and commercial billings;Receive payment from the public for payment of bills, record transactions in the appropriate amounts, balance and maintain records relating to monies received;
- Performed collection efforts which may include processing payments and accounts, handling bankruptcy issues and/or processing property liens;
- Provided training as needed for customer service staff including new hire training, cross training existing employees, and updated training materials;
- Assist the public by providing information and directions to appropriate departments;
- Interpret, apply and explain City codes, rates, regulations, policies and procedures;
- Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll
Harborstone Credit Union
Teller II
06.2008 - 09.2008
Job overview
- Provide superior and quality customer service using sound decision making skills, promoted the Bank's products and services, and identifies referral opportunities for new products and services directing to the appropriate sales staff
First Financial Bank of Abilene
Personal Banker
07.2000 - 05.2008
Job overview
- Personal banker - Processed new account transactions, assisted customers in their selection of financial services
- Promoted different promotions for the Bank by maintaining good customer relations and referring customers to appropriate staff for new services
- As a Personal Banker I also was fully knowledgeable and skilled in the areas of teller, vault, CD's, acted as a trainer for new staff when needed
Education
CISCO JR COLLEGE, ABILENE, TX
ASSOCIATE OF ARTS from GENERAL STUDIES
02.2013
Skills
- Excellent communication skills
- Oral communication
- Written communication
- Interpersonal skills
- Organizational skills
- Time management skills
- Ability to learn new applications quickly
- Support team goals
- Multitasking
- Complaint resolution
- Account updating
- Staff education and training
Timeline
Customer Service Rep Technical
City of Tacoma
10.2008 - 07.2015
Teller II
Harborstone Credit Union
06.2008 - 09.2008
Personal Banker
First Financial Bank of Abilene
07.2000 - 05.2008
CISCO JR COLLEGE
ASSOCIATE OF ARTS from GENERAL STUDIES
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