Trina Wilson
Crandall,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Branch Administrative Assistant
Chadwell Supply
10.2022 - Current
- Supervise workflow of employees in order to maximize productivity and maintain quality standards
- Assist with recruitment and hiring of qualified applicants
- Prepare travel vouchers for reimbursement and provide feedback on process and system
- Evaluate employee performance through periodic reviews.
- Implement policies accordingly and standard operating procedures, manage quality, customer service, and logistics
- Serve as liaison with CS Houston office in administrative matters
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Completed e-learning plan and bank secrecy act training and maintained up-to-date banking knowledge.
- Improved communication within teams by coordinating weekly meetings, distributing agendas, and recording minutes.
Home Health Patient Care Provider
A1 Home Health
06.2020 - 10.2022
- Direct patients in simple prescribed exercises and assist with daily physical therapy routines
- Help clients move in bed, stand or walk using proper body mechanics techniques
- Managed extensive medical documentation in accordance with HIPAA regulations; protecting patient confidentiality at all times.
- Participate in developing individualized care plans based on medical orders and assessments
- Recognize emergency situations and implement appropriate procedures
- Provide phone support to address concerns and answer questions from family members, providing instruction on proper home care techniques and infection control procedures. Make follow up appointments,
- Improved patients' comfort with massage and application of topical treatments.
Lead Lab Support Specialist
Fairbanks Memorial Hospital
10.2020 - 04.2021
- Supervised 25 Phlebotomist Technicians
- Responsible for technical and administrative tasks including collecting samples, inspecting specimens, and tracking receipt of samples
- De-escalate problematic patients maintaining calm and friendly demeanor
- Assist with FDA and OSHA audits and coordinate center for all audits and inspections
- Performed high complexity testing in fast-paced, high volume, FDA regulated environment
- Adhered to privacy standards and maintained records of all HIPAA violations, reporting them as required by law
- Check patients in / out
- Provided comprehensive training for new staff members, promoting best practices and increasing overall lab competency.
Lab Support Specialist
Charlton Memorial Hospital
01.2019 - 09.2020
- Responsible for preparation, analysis, and processing of lab samples
- Ordered supplies as needed to maintain adequate inventory level
- Follow strict aseptic techniques to protect patients while collecting blood and tissue samples
- Conducted quality control checks, calibration, and troubleshooting of hematology analyzer
- Reviewed patient information, prepared data reports, and sign off on release of information requests
- Answered patient questions and concerns and fielded complaints for issue resolution
- Register donors and research participants
Phlebotomy Technician
BioReference Laboratories
02.2018 - 02.2019
- Responsible for collection order verification and communicating discrepancies to nurses
- Enforced infection control and sharps disposal procedures to protect patients and staff
- Conducted bleeding time tests and updated paper and electronic charts accordingly
- Documented each patient interaction to track requests, maintain records, and help with company solutions
- Processed payments and assisted with payment plan arrangements
- Warm call reminders regarding upcoming appointment(s)
- Committee involvement
- Logged patient information and recorded results into system.
Customer Service/Phlebotomy Technician
LabCorp
05.2016 - 10.2016
- Answered incoming calls and emails providing product and service recommendations according to caller needs
- Respond to billing questions and customer complaints and queries using knowledge base and other resources
- Documented each customer interaction to maintain organizational records with focus on issue and first call resolution
- Coordinated in office and off-site testing for high volume of patient samples
- Verified specimen quality by centrifuging for pickup by logistics courier
- Managed approximately 50-100 incoming calls, emails and faxes per day from customers.'
- Maintained high level of accuracy in identifying patients and matching them with their corresponding lab orders.
- Continuously met and exceeded performance metrics within departments, setting good examples for others in terms of accuracy and efficiency.
Education
Some College (No Degree) - Phlebotomy
GED -
08.2003
Skills
- Written and Verbal Communication
- Multitasking
- Decision-making
- Quality Control
- Conflict Resolution
- Clerical and Administrative Skills
- Financial Planning
- Organizing and Categorizing Data
Timeline
Branch Administrative Assistant - Chadwell Supply
10.2022 - Current
Lead Lab Support Specialist - Fairbanks Memorial Hospital
10.2020 - 04.2021
Home Health Patient Care Provider - A1 Home Health
06.2020 - 10.2022
Lab Support Specialist - Charlton Memorial Hospital
01.2019 - 09.2020
Phlebotomy Technician - BioReference Laboratories
02.2018 - 02.2019
Customer Service/Phlebotomy Technician - LabCorp
05.2016 - 10.2016
Cedar Valley College - Some College (No Degree), Phlebotomy
Mountain View College - GED,
Military Spouce
“Military spouses are the silent heroes who hold down the fort.” “Our love can withstand the toughest of missions.” “Every deployment is a reminder of the strength of our love.” “Distance means so little when someone means so much.”
Military Spouce
“Military spouses are the silent heroes who hold down the fort.” “Our love can withstand the toughest of missions.” “Every deployment is a reminder of the strength of our love.” “Distance means so little when someone means so much.”